Inside Sales Account Manager

Flexicrew Technical Services (FTS) is seeking an Inside Sales Account Manager to support the growth of a rapidly expanding industrial organization. This individual will serve as the primary point of contact for existing customers and distributors, providing exceptional customer service, preparing quotations, coordinating orders, and ensuring a seamless customer experience. The ideal candidate is organized, detail-oriented, relationship-driven, and enjoys working in a fast-paced industrial environment.

• Manage and maintain relationships with existing customer accounts and distributor partners
• Respond promptly to customer inquiries regarding products, pricing, availability, and order status
• Prepare accurate quotations, proposals, and sales documentation
• Process customer orders and coordinate with internal teams to ensure timely delivery
• Develop a strong understanding of the company's products and applications to provide technical sales support
• Promote CAD drafting and design services as value-added solutions when appropriate
• Collaborate with outside sales representatives to support customer accounts and sales initiatives
• Maintain accurate customer records, quotations, and activities within the CRM system
• Assist with CRM updates, reporting, and sales process improvements
• Support sales forecasting, pipeline management, and account tracking
• Build long-term relationships with customers by providing responsive, solution-oriented service
• Coordinate with manufacturing, operations, and leadership to ensure customer satisfaction
• Assist with trade shows, customer events, and special projects as needed

• Minimum of 2 years of inside sales, customer service, account management, or sales support experience in an industrial or manufacturing environment
• Experience working with distributors, manufacturers, industrial products, or technical solutions preferred
• Strong communication, relationship-building, and customer service skills
• Experience preparing quotations, processing orders, and managing customer accounts
• Knowledge of industrial products, specifications, or engineering-related services is a plus
• Background in manufacturing, industrial distribution, automation, utilities, telecom, material handling, construction, or related industries preferred
• Proficiency with CRM systems, Microsoft Office, and sales technology
• Excellent organizational skills with strong attention to detail
• Ability to prioritize multiple projects in a fast-paced environment
• Self‑motivated with a proactive approach to solving customer issues
• Team‑oriented mindset with the ability to collaborate across departments

• Prolonged periods of sitting and working on a computer
• Frequent use of a telephone and other communication devices
• Ability to occasionally travel for customer meetings, training, or trade shows
• Ability to occasionally lift and carry materials weighing up to 25 pounds
• Ability to move throughout office, warehouse, and manufacturing environments as needed

Flexicrew Technical Services is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.