Account Manager - IT Services

Electrical Sales Corporation (ESC) is a trusted, family-owned technology solutions provider with more than 75 years of serving businesses across Louisiana and the Gulf Coast. At ESC, employees are part of a collaborative, people-first culture that values integrity, innovation, professional growth, and long-term relationships. The company is committed to supporting its team members through strong leadership, career development opportunities, and a workplace built on trust and teamwork.

If you are looking to grow your career with a respected organization that values both its employees and customers, ESC offers a rewarding and impactful opportunity.

Electrical Sales Corporation (ESC) is seeking a relationship-driven and customer-focused professional to join our team as an Account Manager - IT Services. This is a hybrid role based in the Greater New Orleans area. In this role, you will serve as the primary point of contact for assigned clients, building strong, long-term relationships while delivering exceptional service, proactive support, and consistent communication.

You will become a trusted partner to customers by understanding their business goals, technology environments, and service needs, while helping them maximize the value of ESC’s managed IT solutions and services.

This is an important growth role  the company continues expanding its managed IT, cybersecurity, voice, and technology services, the Account Manager - IT Services will help strengthen customer relationships, improve communication, and identify opportunities to better support existing clients. This is a strong fit for someone who enjoys being the steady point of contact customers trust, while also helping grow accounts through service, education, and smart follow-through.

This role is ideal for someone with a service-oriented personality who genuinely enjoys helping clients succeed. The successful candidate will bring strong problem-solving abilities, excellent communication skills, and exceptional organization while managing multiple customer accounts in a fast-paced MSP environment. You will collaborate closely with internal teams, coordinate quotes and service requests, resolve issues professionally, and help ensure a seamless customer experience that drives long-term satisfaction and retention.

$50,000–$60,000 base salary, depending on experience, plus uncapped commission. On-target earnings are expected to exceed $100,000.

• Paid time off (PTO) and paid holidays
• 100% employer-paid medical insurance for employees, with optional dependent and family coverage
• Optional dental, vision, disability, and life insurance plans
• Monthly cell phone allowance

Serve as the primary point of contact for assigned ESC clients, building strong, long-term customer relationships through proactive communication and exceptional service delivery.

Develop a strong understanding of each client’s business operations, technology environment, and service needs to provide strategic account support.

Identify opportunities to enhance customer outcomes through ESC’s managed IT services, technology solutions, and service offerings.

Educate clients on ESC’s full portfolio of services and recommend solutions aligned with their business goals.

Prepare, present, and manage quotes for services, projects, and technology solutions while coordinating internally to ensure timely execution.

Maintain accurate customer records, account activity, project updates, renewals, and communication history within the CRM system.

Partner closely with technical and operations teams to ensure client expectations are met and service delivery remains consistent and responsive.

Resolve customer concerns professionally and efficiently, ensuring a positive client experience.

Support the preparation and delivery of Quarterly Business Reviews (QBRs) and ongoing account planning initiatives.

Manage multiple customer accounts simultaneously while maintaining a high level of organization, responsiveness, and attention to detail.

Bachelor’s degree preferred; equivalent combination of relevant MSP…