Educational Relationship Manager

Description

The National WWII Museum is currently seeking an Educational Travel Relationship (ETR) Manager. The ETR Manager will develop and manage an engagement program that will focus on growing Membership in the Patriots Circle, the Museum’s mid-level donor program for gifts ranging from $1,000-$25,000, by focusing on a robust prospect base comprised of travelers who participate in the Museum’s Educational Travel program.

This year, the Museum’s Educational Travel Department will operate approximately 50 trips, engage approximately 1700 travelers and generate close to $15 million in revenue. Over the past 20 years, the Museum has engaged more than 20,000 travelers many of whom are not current supporters of the Museum and whose primary connection to the Museum is through the educational travel programs. The ETR Manager will have primary responsibility for converting Educational Travelers to Patriots Circle members and will be responsible for developing a deliberate and detailed strategy to create a plan that engages travelers with the comprehensive offerings of the Museum.

Reporting to the Director of the Patriots Circle, the ETR Manager is responsible for working with multiple Museum Departments including Educational Travel, Education and Access, and the Executive Office to develop engagement opportunities for Educational Travelers before, during and after Museum trips.

The ETR Manager must be knowledgeable about the goals and priorities of both the Institutional Advancement Department and the Educational Travel Department and committed to departmental collaboration.

The position offers a starting salary of $50,000, with final compensation commensurate with the candidate’s qualifications, skills, and experience.

• Bachelor’s degree or equivalent.
• Experience in customer relationship management or sales in a business environment; experience in fundraising or membership programs in a non-profit environment.
• Experience in database management, applications, and spreadsheets. Knowledge of fundraising software and Raiser’s Edge preferred.
• Keen attention to detail, exceptional organizational skills, initiative, and the ability to problem solve under pressure.
• Excellent interpersonal, presentation, oral and written communication skills. Ability to work as a member of a team.
• Willingness to work a flexible schedule that goes beyond the normal 40- hour work week; extended work may at times include minor holidays, weekends, and evenings.

In addition to offering competitive wages, the Museum’s benefits package includes:

• Medical insurance – 2 plan options;
  Museum pays 75% of premium
• Dental and vision insurance
• Flexible spending account
• 401(k) – Museum matches 50% of employee contribution up to 6%; employer contribution full vested after 3 years of employment
• Life insurance and AD&D - $15,000 policy employer paid; additional life and AD&D available
• Long term disability insurance
• Paid vacation and sick leave, 10 paid holidays per year
• Free parking
• Tuition assistance and professional development
• Employee assistance program

The National WWII Museum is an equal opportunity employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.