Customer Service & Office Coordinator

Overview

Blast One is a global supplier in the Industrial Corrosion Control Industry. We are growing quickly and seek top talent to join our dynamic, fast-paced team. We offer competitive pay and strong benefits to attract the best people and support a great culture.

This is a high-impact, hybrid role combining sales support, customer operations, and office administration. You will be the front line of customer interaction, responsible for turning inbound demand into revenue, managing orders from quote to delivery, and ensuring a seamless customer experience. The role is built for someone who thrives in a fast-paced environment, takes ownership, and can balance multiple priorities while driving results.

By owning order execution, customer communication, and follow-through, you directly impact customer satisfaction and enable the sales team to focus on growth.

• Own in-bound customer communication by answering calls and requests with urgency and professionalism, ensuring full coverage and a strong customer experience.
• Execute fast, accurate order processing from start to finish, including order entry, updates, tracking coordination, and issue resolution.
• Generate and deliver quotes for abrasive products and related solutions, clearly communicating pricing, availability, and lead times to customers.
• Serve as the central coordination point between customers, sales, logistics, and operations to ensure smooth execution and communication across all orders.
• Coordinate order fulfillment by identifying product availability, selecting the most effective delivery path, and arranging transportation through internal teams and logistics partners.
• Maintain disciplined follow-up on all quotes, orders, and customer requests within a 24-hour window, using a structured cadence to drive closure and prevent lost opportunities.
• Proactively follow up with customers after deliveries, trials, and major orders to ensure satisfaction, identify additional needs, and create follow-on opportunities.
• Identify and capture sales opportunities by upselling, recommending solutions, and closing smaller-cycle business during inbound and follow-up interactions.
• Provide consultative support by understanding customer project needs and recommending the right products and solutions.
• Support, at local and national levels, internal sales teams by maintaining accurate opportunity records, reinforcing promotions, and ensuring visibility into active deals and customer activity.
• Maintain accurate customer and opportunity data within CRM systems to ensure visibility into projects, pipeline activity, and ongoing customer engagement.
• Process will-call orders and support walk-in customers to ensure a smooth and professional on-site experience.
• Coordinate vendor and customer onboarding by gathering and routing required documentation to internal finance teams for setup.
• Maintain a clean, organized, and fully stocked office environment to support daily operations and customer-facing readiness.
• Step into operational gaps across the branch as needed (including basic warehouse or coordination support), demonstrating flexibility and a team-first mindset in a small, fast-moving facility.
• Other tasks and duties based on business needs.

• Office/Warehouse environment

• M-F hours between 7am-5pm

• Strong communication skills and a customer-first mindset
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and follow-through
• Problem-solving mentality with a bias toward ownership
• Comfort working in a role that blends sales, operations, and administrative responsibilities
• Comfort working across sales, operations, and administrative functions
• Proficient in Microsoft Office Suite
• Able to lift a minimum of 30 pounds

• Experience in inside sales, customer service, administrative and/or operations coordination

• Great family culture with a meaningful mission
• Flexible time off
• Generous 401k policy
• Industry-leading health insurance and benefits program
• Opportunity to contribute to the company’s success
• Strong opportunities to grow within the company and industry, with responsibilities and compensation growth

Blast One is a unique company with a close-knit team of hard-working, caring professionals who support our customers. We are a third-generation family business dedicated to growing for generations to come. We seek team members who will contribute positively to our culture. Our core values are represented by the acronym HAPIEE:

• H:
  Humility – the team wins together; no one is better than anyone else.
• A:
  Agile – we move quickly and stay flexible.
• P:
  Positive, outgoing, and passionate; CAN DO attitude.
• I:
  Integrity – we act with respect and do the right thing.
• E:
  Execute – we do what we say we will do; action over inaction.
• E:
  Excellence – we maintain a hard work ethic and strive for excellence.