Customer Success Manager,Orleans,LA Job Kenner Louisiana USA,Sales

Position: Customer Success Manager, New Orleans , LA
Location: Kenner

Customer Success Manager (Waste Pro, New Orleans, Louisiana)

The Waste Pro Sales Customer Success Manager provides for the long‑term growth and retention of WP revenues through consistent, effective existing customer interactions and relationship building activities. Through a defined territory plan, the manager completes both proactive and reactive site visits to handle business and service changes, resolve issues, and work within existing service agreements to extend the collection, processing, transportation and disposal of solid waste and recyclables.

The manager uses consultative and strategic selling skills to understand economic and buying influences and works with their Division Manager, Region Sales Manager, and other internal partners to meet client expectations and ensure durable relationships with our customers.

Essential Job Functions

Develops maximum potential sales volume and profitability within a defined territory.

Participates in partnership with Regional Sales Manager and Corporate Sales leadership in developing short‑ and long‑term strategic market and sales planning.

Develops a collaborative customer experience within the regional geographical area, calling on existing customers by a proactive schedule of in‑person visits.

Ensures customer satisfaction through direct communication and solicitation of feedback.

Matches Waste Pro services to client business needs and delivers the required support, initiates internal change actions to meet and exceed those needs.

Effectively manages and develops service/price change transactions.

Uses prompt and effective communication to relay customer needs to internal operations.

Meets or exceeds weekly existing customer visit activity goals.

Understands the local competition and uses industry and company knowledge to prepare winning proposals that match customer requirements.

Accountable, in partnership with corporate sales, marketing, and regional management, for developing bid and RFP submittal packages and ensuring proposals meet all specification requirements, required pro‑forma, pricing and professional quality in appearance and content.

Interfaces with WP executives, managers, associates to develop effective actions to ensure client success.

In tandem with both Division Manager and Region Sales Manager, actively solves customer concerns and closes renewal contracts through negotiation, competitive pricing and proactive adherence to the defined sales strategy.

Stays directly involved in complaint resolution and resolves issues as needed in support of the customer and in compliance with local, state and federal regulations.

Actively participates in community events and activities where applicable to promote WP’s distinguishable difference (e.g., Chambers of Commerce, local civic associations, community cleanup events, etc.).

Keeps management apprised of individual and sales activities that may impact the Division, Region, and Company; uses Salesforce to track next steps, complete transactions and report both activities and sales results; accurately forecasts monthly, quarterly, and annual revenue performance.

Partners with Corporate Sales, Marketing and Regional Specialists around possibilities for press coverage, need for collateral literature, advertising and sponsorship recommendations.

Uses a standard format Salesforce agreements tool for maintaining status of sales activities.

Other

Job Responsibilities

Employees in this job classification must attend and participate in corporation‑sponsored training courses as assigned.
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
Any additional job duties that may be assigned by the Supervisor.

Qualifications

Education:

Prefer AS, BA or BS degree in business, marketing or communications. Related work experience can be substituted for educational requirements.
2–5 years of sales, account management or client success experience within the managed services sector.
Prefer waste and recycling experience or B2B commercial/industrial experience.
Demonstrated ability to apply consultative and solutions‑based selling skills.
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Customer Success Manager, Orleans , LA