Group Sales Manager

Location: Metairie

Reports to:

Sr. Director of Ticket Sales and Service Direct Reports: 5 Group Sales Account Executives
FLSA Status:
Exempt
Final date to receive applications:
Rolling Application

Work Location:

Ochsner Sports Performance Center; 5800 Airline Drive, Metairie, LA 70003

Our Mission and Your Impact:
The New Orleans Saints, New Orleans Pelicans, and Laketown Squadron proudly represent the NFL, NBA, and G-League using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values-community, teamwork, celebrating individuality, people first, integrity, and excellence-we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home.

Position Summary
The Manager of Group Sales is responsible for driving group ticket revenue and attendance across the New Orleans Pelicans, New Orleans Saints, and Laketown Squadron. Reporting to the Sr. Director of Ticket Sales and Service, this position will lead, coach, and develop the Group Sales team while creating and implementing strategies that grow the group ticket business year over year.

What you will be doing:

Manage the group sales strategy for the New Orleans Pelicans, New Orleans Saints, and Laketown Squadron, with a focus on increasing revenue, attendance, and new business
Train, coach, and develop Group Sales representatives through regular one-on-one meetings, pipeline reviews, call coaching, sales training, and performance evaluations; and ensure accurate and consistent lead management, account documentation, and sales activity tracking throughout the Group Sales team
Identify and develop new group sales opportunities among businesses, schools, youth sports organizations, nonprofits, faith-based organizations, community groups, and other target audiences; as well as create new group nights, fundraising programs, fan experiences, and community based initiatives for various groups
Build and implement prospecting, lead-generation, referral, and outbound sales strategies for the Group Sales team
Manage the department's sales pipeline, revenue forecast, and performance reporting using Seat Geek Unify and EngageRM
Collaborate with Marketing, Community Relations, Game Presentation, Ticket Operations, Premium Sales and Service, Corporate Partnerships, and other internal departments to develop and execute group programs
Assist with the development and management of the Group Sales budget
Help resolve customer concerns and ensure groups receive a high level of service throughout the sales and event experience
Represent the organization at games, community events, networking opportunities, and other events that support group sales efforts
Perform additional responsibilities and special projects as assigned

What you'll bring:

3+ years of ticket sales or related revenue-generating sales experience, including experience with group sales; sports, entertainment, hospitality, or live-event experience is preferred
Demonstrated leadership, coaching, or supervisory experience with the ability to motivate and develop sales professionals
Proven track record of achieving or exceeding individual or team revenue goals
Ability to develop creative sales programs, theme nights, fundraising opportunities, and group experiences
Strong understanding of outbound prospecting, pipeline management, forecasting, and sales performance measurement
Excellent verbal, written, presentation, and relationship-building skills
Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office, including Excel, PowerPoint, and Word

Experience with ticketing and CRM platforms; experience with Seat Geek Unify and EngageRM is preferred
Ability to work evenings, weekends, holidays, games, and special events as required

All Candidates Should Have:

Commitment to community and a people-first mindset

Strong teamwork and collaboration skills

Ability to celebrate individuality and value diverse perspectives

High integrity and a proactive, solutions-oriented "winning" mindset

What we offer:

Medical, Dental and Vision Insurance options
401K with employer contributions
Paid parental leave
PTO and paid holidays
Wellness Program