Group Sales Manager

Inclusively is partnering with two professional sports teams to hire a Group Sales Manager.
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* Please note:

this role is NOT an internal position with Inclusively, but with the partner company.**

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

The Manager of Group Sales is responsible for driving group ticket revenue and attendance. Reporting to the Sr. Director of Ticket Sales and Service, this position will lead, coach, and develop the Group Sales team while creating and implementing strategies that grow the group ticket business year over year.

• Manage the group sales strategy with a focus on increasing revenue, attendance, and new business
• Train, coach, and develop Group Sales representatives through regular one-on-one meetings, pipeline reviews, call coaching, sales training, and performance evaluations; and ensure accurate and consistent lead management, account documentation, and sales activity tracking throughout the Group Sales team
• Identify and develop new group sales opportunities among businesses, schools, youth sports organizations, nonprofits, faith-based organizations, community groups, and other target audiences; as well as create new group nights, fundraising programs, fan experiences, and community based initiatives for various groups
• Build and implement prospecting, lead-generation, referral, and outbound sales strategies for the Group Sales team
• Manage the department’s sales pipeline, revenue forecast, and performance reporting using Seat Geek Unify and EngageRM
• Collaborate with Marketing, Community Relations, Game Presentation, Ticket Operations, Premium Sales and Service, Corporate Partnerships, and other internal departments to develop and execute group programs
• Assist with the development and management of the Group Sales budget
• Help resolve customer concerns and ensure groups receive a high level of service throughout the sales and event experience
• Represent the organization at games, community events, networking opportunities, and other events that support group sales efforts
• Perform additional responsibilities and special projects as assigned

• 3+ years of ticket sales or related revenue-generating sales experience, including experience with group sales; sports, entertainment, hospitality, or live-event experience is preferred
• Demonstrated leadership, coaching, or supervisory experience with the ability to motivate and develop sales professionals
• Proven track record of achieving or exceeding individual or team revenue goals
• Ability to develop creative sales programs, theme nights, fundraising opportunities, and group experiences
• Strong understanding of outbound prospecting, pipeline management, forecasting, and sales performance measurement
• Excellent verbal, written, presentation, and relationship-building skills
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, including Excel, PowerPoint, and Word
• Experience with ticketing and CRM platforms; experience with Seat Geek Unify and EngageRM is preferred
• Ability to work evenings, weekends, holidays, games, and special events as required