Sales Support Representative

• Work together with Sales associates to support customer needs by determining the best products and solutions
• Ensure delivery of personalized customer service through timely quotations and accurate sales orders
• Coordinate deliveries on behalf of customers
• Answer sales calls for general information
• Address and resolve customer concerns or questions
• Use the customer relationship management (CRM) system and phone system effectively
• Quickly learn product knowledge and processes

• 0-3 years of sales and/or customer service experience is preferred
• Experience in plumbing, HVAC, or other trades is a plus
• Strong sales skills, including the ability to upsell
• Proven track record of responding quickly to customer needs
• Ability to make decisions in a timely manner
• Ability to react well in a fast-paced environment
• Ability to follow through on commitments
• Customer service-oriented mentality
• Ability to build relationships is a plus
• General digital literacy, including Microsoft Office
• Ability to quickly learn product knowledge and processes

Demonstrates strong sales skills and a customer service-oriented mentality, with the ability to quickly learn product knowledge and processes. Proficient in using CRM systems and Microsoft Office to support customer needs and ensure timely service delivery.

• Sales Skills
• Customer Service Experience
• CRM System Proficiency
• Product Knowledge
• Decision-Making

• Customer Service-Oriented Mentality
• Ability to Upsell
• Relationship Building
• Fast-Paced Environment Adaptability
• Commitment Follow-Through

• Plumbing
• HVAC
• Sales Orders
• Quotations
• Customer Needs

• CRM System
• Microsoft Office