Key Account and Compliance Manager

We are always looking for great people who share our commitment to excellent service and value our Core Principles.

T. Parker Host is an equal opportunity employer. We celebrate diversity, and we are committed to creating an inclusive environment for all team members.

Title: Key Account and Compliance Manager

Status: Full-Time, Exempt

Company: Host Terminals

Reports To: Traffic Manager

Location: Avondale, LA

Host acquired Avondale Shipyard in 2018 from Huntington Ingalls Industries. Avondale is a historic property, located along the Mississippi River in New Orleans, LA, with a footprint of 254 acres and significant warehousing and storage capabilities. With five docks and over one mile of waterfront, the Avondale Shipyard will become integral to Host’s continued efforts to provide REAL solutions to customers and shift the transportation paradigm.

Host plans future connectivity for the shipyard to six Class 1 Railroads via the New Orleans Public Belt, through a binding Cooperative Endeavor Agreement entered into with the Port of New Orleans.

All team members must demonstrate an ability to adhere and understand the core principles of the company. This team member must be able to provide value and depth to the Core Principles of Host.

• Our people are our greatest assets.
• Their safety is our top priority.
• We provide exceptional service.
• We believe every relationship is important.
• We are detectives, understanding all activities within our markets.
• We know today's opportunities are tomorrow's growth.
• We conduct all business with integrity.
• We build on our legacy.

The Key Account and Compliance manager is responsible for managing and growing relationships with the company’s most important clients. This role focuses on retaining key account, maximizing revenue opportunities, and acting as a strategic partner to this customer, by understanding their business needs and delivering tailored solutions.

• Develop and maintain strong, long-term relationships with key customers, serving as the primary point of contact for assigned accounts.
• Understand customer business objectives and align company services and solutions to support operational and commercial goals.
• Develop and execute account strategies to achieve revenue, retention, and growth objectives, identifying opportunities for account expansion.
• Conduct regular business reviews, monitor customer satisfaction, and provide accurate forecasts, activity updates, and performance reports.
• Resolve customer concerns, service issues, and escalations in a timely and professional manner.
• Support customer onboarding, product trials, technical discussions, and long-term partnership development.
• Collaborate with internal teams to ensure customer expectations are met and service commitments are consistently delivered.

• Review commercial agreements and ensure all applicable charges are accurately applied and captured on customer invoices.
• Develop a thorough understanding of customer operations, product requirements, quality specifications, and supply chain needs.
• Maintain awareness of industry trends, market conditions, competitive activity, and emerging business opportunities.
• Analyze customer activity and market developments to identify growth opportunities and improve service offerings.
• Participate in contract implementation, service reviews, and commercial discussions to support customer retention and profitability.

• Coordinate with Sales, Operations, Logistics, Quality, and Technical teams to ensure seamless service delivery and customer support.
• Address quality concerns, delivery issues, and customer claims, driving timely resolution and corrective action.
• Serve as the Lead Representative for Avondale, supporting customer accounts and operational initiatives in partnership with the Traffic Manager.
• Collaborate with department leaders as a member of the Avondale logistics management team.
• Maintain a thorough understanding of terminal operations, inventory flows, vessel activity, warehouse operations, and customer requirements.
• Act as a liaison…