Assistant Director of Sales

The Assistant Director of Sales supports the Director of Sales in leading the daily operations of the Sales Department and executing strategies that increase convention bookings, occupancy, and revenue for the New Orleans Ernest N. Morial Convention Center (MCCNO). This position provides direct leadership to assigned Sales Managers, monitors sales performance, coaches staff, oversees key accounts, and ensures consistent execution of departmental goals and customer service standards.

The Assistant Director serves as an operational leader for the department, helping maintain sales momentum, strengthen client relationships, and coordinate cross-functional efforts while acting on behalf of the Director as needed.

include the following. Other duties may be assigned.

• Support the Director in executing the department’s annual sales strategy and achieving established booking and revenue goals.
• Monitor individual and team sales activity, pipeline development, booking pace, and account performance.
• Review sales reports and booking activity to identify opportunities and recommend corrective actions.
• Ensure consistent use of CRM systems, reporting tools, and departmental procedures.
• Assist with onboarding, training, and professional development of Sales staff.
  Serve as Acting Director during the Director’s absence.

• Manage a portfolio of assigned national and regional convention accounts.
• Conduct site visits, facility tours, and client presentations.
• Develop and maintain strong relationships with meeting planners, event organizers, industry partners, and repeat clients.
• Support contract negotiations and assist in resolving complex client issues.
• Participate in pre-convention, post-convention, and client planning meetings.
• Represent MCCNO during familiarization tours, industry events, and customer appreciation functions.

• Monitor booking trends, pace reports, lost business reports, and market opportunities.
• Partner with Sales Managers to develop strategies for competitive accounts.
• Assist in identifying new markets and business opportunities that align with organizational objectives.
• Support implementation of sales campaigns and targeted prospecting initiatives.
• Track departmental KPIs and prepare performance reports for leadership.

• Work collaboratively with Event Services, Operations, Marketing, Finance, and other internal departments to support successful event execution.
• Coordinate with New Orleans & Company regarding assigned accounts, booking activity, and sales initiatives.
• Ensure seamless communication during the sales-to-event transition process.
  Support process improvements that enhance the customer experience.

• Assist the Director in developing annual sales goals, departmental initiatives, and operational priorities.
• Contribute to budget planning, forecasting, and departmental reporting.
• Recommend process improvements to increase efficiency and customer satisfaction.
  Participate in strategic planning discussions and special projects.

• Review contracts, proposals, and correspondence for accuracy and compliance.
• Ensure departmental documentation, records, and reporting remain current.
• Support policy implementation and ensure adherence to organizational procedures.
• Maintain knowledge of industry trends, venue capabilities, and sales best practices.

• Participate in decisions related to the selection, promotion, transfer, pay and discipline of assigned personnel.
• Orient employees to MCCNO policies and procedures and clearly communicate job duties and responsibilities so individuals may proceed with…