Security Dispatcher - Orleans

Local Private Security Solutions firm is seeking a highly motivated and detail-oriented individual to fill the important role of Security Dispatcher. As the central hub of our communication network, you will play a vital role in ensuring the safety and security of our clients and their property.

Open shifts are mid-days 3pm - 11pm. Weekends and holidays are a must!

Schedules available are:

Weekends (must pick either Saturday or Sunday) - 5pm - 11pm

Starting pay is $12.00- $14.00 per hour. (based on experience)
Eligibility for Performance Increases & Bonus Opportunities after 90 days!

• Answer incoming calls from clients, both emergency and non-emergency, professionally and courteously.
• Effectively assess the nature of each incident, gathering all relevant details.
• Utilize critical thinking skills to prioritize calls and dispatch the most qualified security guard to each location based on experience, skillset, and proximity.
• Maintain clear and concise communication with security personnel, providing them with detailed instructions and updates on the situation.
• Schedule security officers as needed to fill open shifts and additional work as necessary
• log all security incidents, ensuring accurate and comprehensive documentation of the event, including caller information, nature of the incident, responding guard, and any relevant details.
• Monitor ongoing security situations and maintain clear communication with responding security personnel.

• Serve as the primary point of contact for security personnel in the field, providing updates and instructions and relaying any critical information.
• Maintain clear and professional communication with clients, addressing their concerns promptly and efficiently.
• Collaborate effectively with internal and external teams to ensure a unified approach to security operations.

• High school diploma or GED certificate.
• A minimum of 1 year of experience in a fast-paced dispatch environment or security operations is preferred.
• Proven ability to work effectively under pressure and prioritize multiple tasks simultaneously.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Proficiency in computer applications, Microsoft Suites, Email, and including security management software (a plus).
• A clean criminal background check is mandatory

Qualified applicants should respond with resume for consideration!