Security Officer

Summary

The Security Officer plays a critical role in maintaining a safe, secure, and welcoming environment for guests, colleagues, and visitors throughout the hotel. This is a highly visible, non-stationary position that requires continuous patrols, proactive engagement, and the ability to respond effectively to a wide range of situations. The ideal candidate combines a strong security background with a customer‑focused approach, understanding that safety and hospitality go hand in hand.

At Hyatt Regency New Orleans, you’ll join a supportive team dedicated to providing exceptional experiences for guests and colleagues alike. This role offers the opportunity to work in one of New Orleans’ premier hospitality destinations, collaborate with professionals across multiple departments, and contribute to the safety and success of a dynamic, high‑profile hotel environment.

• Patrol hotel property to ensure the safety of guests, colleagues, and assets.
• Respond to security incidents, medical emergencies, guest concerns, and requests for assistance in a timely and professional manner.
• Maintain a visible security presence throughout the property and proactively identify potential safety and security concerns.
• Investigate and document incidents, accidents, injuries, and security‑related activity through detailed and accurate report writing.
• Utilize effective de‑escalation techniques to resolve conflicts and manage challenging situations.
• Assist in maintaining a safe and orderly environment during conventions, special events, and periods of high occupancy.
• Uphold the welcoming and guest‑focused environment that defines the Hyatt Regency New Orleans.

• Career Growth and Advancement – Hyatt promotes from within and offers training, skills development & career mobility.
• Full‑time colleagues eligible for medical, dental, vision, life, LTD, STD after 30 days.
• Referral Bonuses up to $500 for bringing new members to our team.
• Free and discounted room nights at Hyatt Hotels worldwide.
• Paid Time Off – Holiday pay, new child leave, and personal days.
• Healthcare FSA – Save money for medical expenses.
• 401(k) with company match & discounted employee stock purchase plan.
• Employee Assistance Program – 24/7 emotional support, legal guidance, personal & financial resources.
• Retail Discounts – Headspace, Apple, AT&T, Verizon, and more.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Ability to remain calm, observant, and professional in high‑pressure situations.
• Strong verbal and written communication skills and a guest‑service mindset.
• Experience in security field preferred.
• Ability to interact professionally and effectively with a diverse group of guests, visitors, colleagues, and vendors.
• Experience conducting foot patrols and maintaining a visible security presence throughout a large property.
• Strong problem‑solving skills with the ability to assess situations, make sound decisions, and take appropriate action.
• Experience using de‑escalation techniques to resolve conflict and mitigate potentially disruptive situations.
• Comfortable providing assistance and direction to both guests and non‑guests in a courteous and service‑oriented manner.
• Ability to patrol all areas of the hotel, including guest floors, public spaces, meeting areas, and exterior locations.