Dispatcher, Security; Caesars Orleans

Dispatcher, Security (Caesars New Orleans)

New Orleans, LA, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary"

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Security Dispatcher will attempt to provide protection from any element, factor, or situation, which may jeopardize the welfare, security, and integrity of team members, guests, their personal properties, and company assets.

Security Dispatcher is an essential role within the Security Operations and will be operated as a command post, communications center and dispatching station for Security Operations and operational support.

Receives telephone calls from other departments related to customer safety.

Dispatches security safety calls according to procedure via two-way radios.

Responsible for documenting in a timely manner, all calls received and dispatched, including any follow-ups.

Provides a friendly and safe environment for guests and team members while protecting company assets.

Greets guests and fellow team members with a friendly and sincere welcome.

Displays a professional, pleasant, courteous, and a respectful demeanor when communicating with guests and team members over the telephone or radio.

Ability to effectively perform in the areas of Data Entry for all applicable programs.

Ability to remain calm and professional, particularly during stressful situations, and will effectively multitask handling duties of the position to include phones, radio, monitors, camera locations and operation.

Maintains a watchful eye on the alarm systems, and upon activation, will immediately notify proper emergency personnel.

Performs all duties in accordance with Caesars Entertainment policies and procedures, and within the realm of the Caesars Entertainment mission statement.

Relates to guests and team members with respect, concern, and courtesy.

Works well with other departments and management as necessary.

Knowledgeable of the property floor plan and operating times of the various outlets for the purpose of giving directions and providing customers with accurate information

Knows where all emergency equipment exists (phones, fire extinguishers, emergency exits, defibrillators, etc.).

Maintains a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.

Meets the required attendance guidelines for the job and adhere to all company and department policies and procedures.

Sets an example to be a role model for all Security personnel through observance of all departmental policies and procedures.

Must be at least 21 years of age to work in a casino.

High School diploma or GED required.

Personable telephone manner required.

Previous FCC or telephone related experience preferred

Prior experience is a position with direct guest contact is preferred.

Must possess good oral and written communication skills along with a good working knowledge of basic computer programs

Ability to manage several tasks at once

Must be able to work any day of the week

Good oral and written communication skills including tact when handling challenging guests; must read, write, speak, and understand English

Ability to maintain extremely confidential information.

General familiarity with investigative procedures.

Ability to work in a fast-paced environment.

Ability to work in a flexible schedule; must allow for changes in assignments, and priorities depending on identified needs of…