Support Worker - WestCare Centre

About the role – Multiple Casual Positions Available!

Join the West Care Centre team as a Support Worker and make areal impact in the lives of people experiencing homelessness, hardship, andsocial isolation. West Care Centre is a welcoming community hub in the heart of the city, providing meals, hygiene facilities, and access to housing and health services. In this hands‑on role, you will build trust with clients, offer practical support and referrals, assist with outreach, and help maintain a safe and respectful environment.

It’s a dynamic, people‑focused role where every interaction contributes to one's wellbeing and stability. Bring your compassion, resilience, and commitment to creating positive change.

• Build rapport with clients and provide brief support, referrals, and advocacy based on their needs.
• Assist with outreach to rough sleepers, offering information, assessments, and support to access housing and health services.
• Monitor client behaviour to ensure a safe and welcoming environment at the Centre.
• Support daily operations, including cleaning, meal service, and maintaining service standards.

You are a compassionate and resilient individual with a strong commitment to supporting people experiencing homelessness and disadvantage. You have excellent interpersonal and communication skills, with the ability to build trust and engage respectfully with people from diverse backgrounds. Your understanding of trauma‑informed care, along with your ability to stay calm under pressure, allows you to effectively manage challenging behaviours. You work well both independently and as part of a team, bringing empathy, reliability, and a non‑judgemental approach to every interaction.

• Certificate IV in Community Services or similar
• Extensive relevant experience will be considered in lieu of qualification
• Demonstrated understanding of issues relating to people who have experienced homelessness and marginalisation
• Experience in providing services to marginalised people experiencing homelessness, addiction or mental health issues.

• A competitive salary on the SCHADS Award (Level
  2) + super
• Salary packaging in addition to increase your take home pay
• A corporate health plan with BUPA offering discounted health insurance
• Employee Assistance Program
• Support cultural and community obligations, including up to five days Paid Cultural Leave

All staff are required to work within our code of conduct and undergo relevant pre-employment checks as part of our commitment to safeguarding vulnerable people.