Social Services Analyst

We’re looking for a Social Services Analyst 1/2/3 to work in our Orleans Parish Child Support Enforcement office in New Orleans, LA.

• Initiates and executes legal processes including interviewing clients, relatives, landlords, and other persons to gather information on location of absent parents.
• Research files, directories, Office of Motor Vehicle records, property records, and other resources to find leads on whereabouts of parents.
• Explain legal requirements, calculate support payments, determine appropriate legal action, and meet with parents to obtain paternity, child support, and medical support.
• Prepare affidavits and financial audits and initiate legal actions such as subpoenas, petitions, and orders.
• Attend court in one or more districts.
• Perform a high volume of case work for a demanding public in need of services.
• Performs other duties as assigned.

• Education/
  
  Experience:
  
  Three years of experience in social services; OR Six years of full-time experience in any field; OR A bachelor’s degree. Experience substitution:
  Every 30 semester hours earned from an accredited college or university will be credited as one year of experience toward the six years of full‑time work experience in any field. Maximum substitution: 120 semester hours (four years).
• Core Competencies:
  • Communicating Effectively: Ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
  • Following Policies and Procedures: Ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
  • Making Accurate Judgments: Ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Preferred
  
  Competencies:
  
  
  • Acting Decisively: Ability to make timely, confident decisions using sound reason.
  • Displaying Professionalism: Ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
  • Managing Time: Ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
  • Working with Financial Information: Ability to interpret financial data, manage financial approvals, and ensure compliance to promote transparency.

Work Location: Orleans Parish Child Support Enforcement office, New Orleans, LA.

Appointment Type: Probational or job appointment up to 48 months; may convert. Detail and promotion within 12 months possible.

Work Schedule: 8:00 a.m. to 4:30 p.m., Monday – Friday; flexible schedules available after meeting criteria. Some positions require shifts.

Career Progression: This role can be filled as Level 1, 2, or 3. Level determined by qualifications; opportunity to advance within this job series.

Compensation: Social Services Analyst 1 – SER: $16.42/hour (Pay Level SS‑410). Analyst 2 – $17.56/hour (Pay Level SS‑411). Analyst 3 – $21.27/hour (Pay Level SS‑413). Premium pay up to $2.00/hour may be available.

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.