Social Work​/Custody and Removal Coordinator

Overview

Position:
Social Work/Custody and Removal Coordinator

Location:

Richwood, LA

Job
-DHS ICE ERO CRC | Openings: 1

Job Objective:
The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC also provides services and support to individuals on issues that commonly affect the ICE detained population and ICE mission, such as responsive support to victims, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care.

The duty location of each CRC will be at a designated ICE detention facility or ICE office. At each duty location, the CRC will be responsible for supporting ERO Field Office and facility staff in their daily duties.

• Assist with needs, requests (on ICE Detainee Request Form or otherwise), and complaints from the detained noncitizen population regarding non-officer or immigration case related issues.
• Assist ERO officers with addressing noncitizen requests related to parent/child communication and/or child welfare involvement.
• Facilitate on-site support of disability accommodations, including coordinating follow-up with detention facilities upon submission of a Disability Accommodation Notification to ERO HQ.
• Assist ERO and detention facility staff as a resource to facilitate compliance with applicable agency policies and detention standards. Facilitate discussions and communicate directly with detained noncitizens on topics such as allegations of sexual abuse and assault, identification and monitoring of pregnant noncitizens, resources for noncitizens in segregated housing or special management units, and admission and release.
• Address ERO and detention facility staff questions or concerns about specific noncitizens, including available services.
• Provide noncitizen referrals to appropriate ERO and detention facility staff for care and follow-up to prevent critical incidents (e.g., medical, mental health, chaplain services).
• Support noncitizens with specialized needs or requiring heightened attention and conduct wellness checks and follow-ups upon request by ERO Field Office and/or ERO HQ.
• Meet with newly detained noncitizens during or after intake to answer questions, address concerns, provide brief orientation to the detention facility and CRC services.
• Assist ERO Field Offices who run specialized housing units and programs designed to provide appropriate care to vulnerable populations, such as dedicated housing for transgender noncitizens, behavioral/mental health units, family residential centers, reunification of relatives and children in federal custody, and young adult case management services.
• Provide language interpretation for facility and ERO staff communicating with the detained noncitizen population.
• Provide general support to help maintain safety and security of the detention facility.
• Assist ERO Field Office in removal planning for noncitizens with vulnerabilities and in general population by researching referrals and identifying resources in the noncitizen's home country and developing individualized Departure Plans.
• Assist in release planning for noncitizens with vulnerabilities by researching referrals and identifying needed resources in the U.S., including communicating with family members and securing resources such as medical/mental healthcare and housing options.
• Develop and maintain a national resource database of resources for CRC and ERO Officer use to facilitate the release and removal of noncitizens booked out of ICE custody.

• Knowledge of the case management process commensurate with training and education at a minimum bachelor’s level.
• Ability to work in a multi-cultural and multi-lingual environment.
• Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the noncitizen understands.
• Ability to adapt to sudden changes in schedules and maintain flexibility in work requirements.
• Ability to communicate proficiently in English (verbal and written) to develop positive rapport with patients, co-workers and other…