Youth Success Manager, Special Populations

Location: New Orleans

GENERAL SUMMARYIn keeping with the Mission Statement and Principles of Covenant House New Orleans, part of the Covenant House International network, this role is committed to giving youth experiencing homelessness a safe haven, absolute respect, unconditional love, and a path to lasting independence through programs and supportive services.

Youth Success Managers partner with youth serviced by the Care Center, Rights of Passage (ROP), and Maternal Pathways (MP) programs. Through consistent engagement, individualized Success Planning, coaching, advocacy, and independent living skill development, this position partners with youth to identify strengths, establish meaningful goals, and achieve positive outcomes that support long-term stability and self-sufficiency. The Youth Success Manager, Special Populations, collaborates with the Success Team and partners with youth receiving services who are experiencing significant barriers to stability and self-sufficiency.

While serving all youth through a strengths-based, trauma-informed, and youth-centered approach, this position specializes in supporting vulnerable populations, including survivors of domestic violence, survivors of human trafficking and exploitation, youth experiencing substance dependency or recovery challenges, youth with disabilities, developmental differences, chronic medical conditions, or special healthcare needs, immigrant and refugee youth justice-involved and previously incarcerated youth, pregnant and parenting youth, and youth experiencing complex trauma and multiple system involvement .The

Youth Success Manager serves as a coach, advocate, and coordinator, partnering with youth to develop and achieve individualized goals through strengths based, trauma informed, and youth centered practices. Working collaboratively with CHNO staff, medical and behavioral health providers, and community partners, this role promotes youth voice, choice, and self determination while coordinating holistic supports that foster stability, well being, and long term independence.

CORE VALUES AND PRINCIPLES IN PRACTICEDignity

Model unconditional positive regard, empathy, respect, and nonjudgment in all interactions with youth, staff, service providers, and community partners. Promote an environment where every youth feels valued, respected, supported, and empowered regardless of their history, identity, circumstances, or experiences. Uphold the inherent worth and potential of every young person.

Collaboration Work in partnership with youth, internal departments, and external providers to ensure coordinated, holistic care. Recognize that youth success is a shared responsibility and actively foster communication, teamwork, and collective problem solving to remove barriers and improve outcomes.

Trauma Informed Care Embed safety, trustworthiness, choice, empowerment, and predictability into all interactions and services. Recognize the impact of trauma on development and behavior and respond with patience, compassion, and skill while promoting healing and resilience.

Youth Voice and Empowerment Center youth autonomy, provide meaningful opportunities for input, and ensure services align with youth defined goals.

Accountability and Integrity Demonstrate consistency, professionalism, transparency, and follow through in all work. Honor commitments, maintain accurate documentation, uphold confidentiality, and ensure compliance with agency standards while fostering personal accountability and responsibility among young people.

Independence and Growth Support youth in developing the confidence, skills, knowledge, and connections necessary for lasting independence. Foster self advocacy, resilience, problem solving, leadership, and personal growth through intentional coaching and supportive engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES Youth Engagement, Caseload Management, and Success Planning Manage an assigned caseload of residents participating in CHNO residential and transitional living programs through consistent relationship based engagement, advocacy, and support.

Build authentic, trusting relationships that promote resilience, self determination,…