Utility Program Relations Supervisor; Class Code 3463

responsible supervisory and technical work in assigning, coordinating, participating in, and leading activities of utility program specific communications plans for the deputy general superintendent of water programs. Work includes training and directing staff, communicating with individual customers as well as larger commercial entities, creating communications plans with specific terms and durations depending on the program, and coordinating efforts across board and city departments to ensure effective and complete communication;

and related work as required.

• 1. Possession of a valid driver's license. *
• 2. A bachelor's degree from an accredited college or university. *
• 3. Five (5) years of experience in call center, customer service center or performing related customer service functions including one year experience in a management or supervisory capacity.

* prior to appointment, the hiring agency is required to verify education and license claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.

domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all sewerage and water board of new orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the sewerage and water board. (la r.s. 33:4076).
** additional exceptions to the domicile requirement may be made on a case‑by‑case basis.

a rating of training and experience, weighted 100%. All related previous experience will be considered for qualification purposes; however, credit on the rating of training and experience will only be given for experience gained within the last ten (10) years.

the city of new orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, physical or mental disability, sexual orientation, creed, culture, or ancestry. Requests for alternate format or accommodations should be directed to shana parker at  or tty/voice at  or .

domicile requirements are currently waived for the purpose of application. However, all new full-time employees hired into this classification on or after january 1, 2013 must be domiciled in orleans parish within 180 days of hire. Airport and public safety employees are excluded from this provision.

additional exceptions to the domicile requirement may be made on a case‑by‑case basis.

domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all sewerage and water board of new orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the sewerage and water board. (la r.s. 33:4076).
** additional exceptions to the domicile requirement may be made on a case‑by‑case basis.

background check: the hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history.

criminal history will not automatically disqualify a candidate.

working test period: effective august 1, 2023, the working test (probationary) period for all positions in the classified service is one year.

substance abuse testing: the city of new orleans has a comprehensive program of substance abuse testing. Candidates for employment for certain positions where the health, welfare and/or safety of the public, co-workers and the individual employee is…