RISE Case Manager

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Full Time Case Manager 2 New Orleans, LA, US

2 days ago Requisition

Salary: $50,000.00 Annually

The RISE Case Manager provides individualized career coaching and case management services to justice-involved young adults ages 18-24 returning to the community, served by Volunteers of America Southeast Louisiana. This role is responsible for supporting participants in achieving employment, education, and financial stability goals through an integrated service delivery approach. The case manager addresses barriers such as housing instability, transportation, limited work history, and legal challenges while facilitating access to workforce training, employment opportunities, and supportive services throughout the Louisiana service area of Jefferson, Plaquemines, Orleans, and St.

Tammany parishes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Complete a needs assessment and develop an individualized service plan for each participant upon entry
• Maintain detailed participant files, documenting services, progress, and outcomes, and ensure records are complete and accurate per program policies and procedures
• Conduct intake and orientation for new participants; evaluate job readiness and incorporate employment and training goals into the Individual Development Plan (IDP)
• Develop the Individual Development Plan (IDP), including assessment results, training and credential goals, career pathway, and employment milestones, upon entry and every 6 months
• Conduct regular file reviews to ensure documentation is complete and current
• Provide counseling and support to participants on personal, family, financial, employment, behavioral, and educational matters
• Provide ongoing one-on-one coaching focused on employment readiness and retention
• Reinforce job readiness skills (resume development, interview preparation, workplace soft skills) in coordination with the RISE Case Manager
• Support enrollment in vocational training, certification programs, and education pathways
• Support participants' job search efforts in coordination with the RISE Case Manager’s individualized job-search strategy
• Provide job retention coaching for up to 12 months post-employment
• Identify and address barriers including transportation, housing, childcare, and legal obligations
• Coordinate referrals to community resources and partner agencies
• Support participants in obtaining identification, work documentation, and expungement resources where applicable
• Coordinate with the RISE Case Manager on employer engagement opportunities for participants nearing job readiness
• Coordinate interviews, job fairs, and hiring events with the RISE Case Manager
• Coordinate with RISE staff and community partners on participant service needs and case planning
• Perform other duties as assigned consistent with the RISE program.

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)

• Oversees and/or participates in the printing, binding and assembly of training materials as well as the transportation of materials to various training faculties
• Coordinates acquisition, transportation, assembly and use of training equipment including computers, digital projectors, screens, sound systems and other audiovisual equipment necessary for supporting training programs and initiatives
• Adhere to the designated dress code as stipulated for the specific role.

SUPERVISORY DUTIES:

• None

KEY CONTACTS

Maintains critical relationships with the following:

• Maintains frequent contact with Department of Corrections pre-release programs and resources
• Networks with community-based organizations and criminal justice practitioners willing to work…