Social Services Administration Specialist
Listed on 2026-09-27
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Social Work
Human Services/ Social Work, Community Health, Community Support Services
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Social Services Administration SpecialistFull Time New Orleans, LA, US
Salary Range: $75,000.00 To $ Annually
Classification:
Full-time, Exempt
Reports to:
Senior Advisor Special Projects
Department:
Social Services
About Operation Restoration:
Operation Restoration (OR) supports women and girls impacted by incarceration to recognize their full potential, restore their lives, and discover new possibilities. At OR, we focus on advocacy, education, economic mobility, and true economic equity for our staff, clients, and community. Our goal is to end the incarceration of women and girls. Incarceration is defined as confinement in prison, jail, immigrant, juvenile or military detention, or a deportation facility.
Operation Restoration defines directly impacted women and girls as individuals who are currently or have previously been incarcerated, arrested, or are on probation and/or parole.
About the Position:
Under the direction of the Senior Advisor Special Projects, the Social Services Administration Specialist manages all social services provided by Operation Restoration and supervises staff, interns or volunteers working for Operation Social Services.
Duties and Responsibilities:
Department Head Duties
Provide written and oral updates to the senior management team on a regular basis.
Meet weekly with the executive team to report escalating issues or events that impact client services.
Supervise all Social Services programs, and identify opportunities to expand and improve all Social Services programs.
Case Management Oversight and Departmental Strategy
Develop effective integration strategies for clients, included but not limited to supervising the implementation of plans of care for OR clients.
Coordinate Social Services across programs to make sure all OR clients, students and program participants receive high quality case management services.
Improve and maintain processes and procedures to implement support groups for formerly incarcerated women focused on specific issues. This includes but is not limited to identifying opportunities for OR Social Services staff to obtain certifications.
Oversee the management of the Rapid Response Program.
Data Management, Compliance and Documentation
In collaboration with the Senior Advisor Quality Care Innovator, the Social Services Administration Specialist creates, implements and monitors control measurements for all Social Services programs.
Ensure all Social Services information and data is properly maintained in electronic and paper files by conducting audits on a routine basis.
Manage the Social Services annual budget by keeping track of expenditures and revenues
Manage the Social Services shared drive to ensure documentation is up to date and available to other team members.
Collaborate with key staff to ensure reporting and compliance metrics for the Employment and Training program are captured and submitted under the SNAP E&T Program.
Team Management
Manage and assign responsibilities to Social Services staff, interns, and volunteers.
Recruit, train and supervise staff members, interns and volunteers working for Operation Social Services.
Conduct weekly team meetings with all Social Services staff and report outcomes to direct supervisor.
Provide directly or identify Subject Matter Experts (SME) to conduct regular training for organization’s staff to improve their job performance and maintain a tracking system of all training provided and completed by staff.
Partnership Development and Management
Develop and maintain relationships with community agencies for referral purposes.
Support fund development staff with research and grant applications.
Additional Responsibilities
Represent Operation Restoration at fundraising and community events
Collaborate daily with Operation Restoration staff to ensure departmental effectiveness
Perform miscellaneous job-related duties related to Operation Social Services, as assigned
At times, this role requires flexibility to work outside of standard business hours to support our mission as a community-centered organization. The role also may include occasional travel.
Operation Restoration
Core Skills and Competencies:
Team-focused and collaborative
Ability to work independently while following clear direction
Strong interpersonal, organizational, and communication skills
Comfort taking initiative and solving problems…
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