Full Stack Engineer – Customer Centric Engineering

About Copado

Copado is a leading provider of Dev Ops and release management solutions, committed to helping organizations accelerate their digital transformations. Our mission is to empower businesses to deliver high-quality applications at speed and scale. With a strong focus on automation, CI/CD, and cloud technologies, we provide comprehensive solutions that streamline development, testing, and deployment processes.

The Customer Centric Engineering (CCE) team sits at the critical intersection of customers, product, and engineering. We are the bridge between user needs and product capabilities. Our mission is to independently design, debug, and deliver high-quality solutions that solve real-world problems. You will work across the entire Copado product stack—contributing to backend services, integrations, tooling, and emerging AI capabilities—in a dynamic environment where ownership and adaptability are paramount.

• Customer-First Engineering:
  Take ownership of complex, customer-impacting issues from discovery through resolution. You will champion long-term fixes over short-term workarounds to eliminate recurring pain points.
• Cross-Layer Development:
  Design and deliver solutions across multiple layers of the product, including backend services, Salesforce platform integrations, and internal tooling.
• Root Cause Analysis:
  Drive deep technical investigations and advanced debugging with minimal guidance. You will be responsible for identifying the source of ambiguous problems to improve system reliability and maintainability.
• AI Innovation:
  Actively explore and implement AI-driven integrations, intelligent automations, and data-driven workflows that align with Copado’s roadmap and improve customer outcomes.
• System Optimization:
  Proactively identify opportunities to enhance system performance and code quality, ensuring that the product interacts seamlessly in real customer environments.
• Collaborative Execution:
  Partner effectively with Product, Support, and Core Engineering teams. You will balance urgency with quality, communicating risks, trade-offs, and progress to stakeholders.

• Backend Expertise:
  Strong hands-on experience with Python and/or Node.js, with the ability to design, implement, and debug scalable services independently.
• Full-Stack Fluency:
  Working knowledge of frontend frameworks such as Angular to build, integrate, and troubleshoot user-facing components within full-stack workflows.
• Programming Foundations:
  Proficiency in JavaScript and/or Java, backed by solid software engineering fundamentals.
• Investigative Mindset:
  Exceptional problem-solving skills with the ability to drive investigations forward without waiting for direction.
• Dev Ops Awareness:
  Strong understanding of Git workflows, branching strategies, and collaborative development practices.
• Autonomous Ownership: A proactive "independent operator" mindset. You are comfortable making informed decisions, adapting to shifting priorities, and owning outcomes end-to-end.
• AI Curiosity: A demonstrated interest in AI integrations and intelligent automation, with the ability to self-learn and apply new technologies quickly.

• Familiarity with Salesforce DX (SFDX), Apex, and Lightning Web Components (LWC).
• Previous exposure to Copado and CI/CD pipeline tools.
• Experience with accessibility standards (WCAG) and secure coding practices.

• Copado offers a comprehensive benefits package, which includes:
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) Plan
• Paid Time Off
• Wellness Perks

Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.