Tow Truck OperatorDriver

Description Summary

Properly and safely relocate purchased vehicles from the seller's point of origin to the BYOT yard utilizing assigned tow truck and equipment. Negotiate with vehicle sellers to obtain the lowest possible purchase price for the company. Present to the customer a professional personal and company representation by providing excellent service, safe operation, and timeliness. Maintain tow truck and equipment in compliance with company guidelines.

Perform necessary documentation timely and correctly according to established procedures.

• Arrive at work location promptly as scheduled, prepared for work.
• Provide vehicle towing in a safe, professional, and timely manner, free of accident, injury, and damage.
• Submit timely and accurate required documentation for processing.
• Complete pre-trip inspection sheets daily.
• Maintain truck fluid levels according to manufacturer standards.
• Maintain a consistent excellent attendance.
• Abide by all Federal, State, and Municipal laws, rules and ordinances and maintain an infraction free driving record.
• Maintain truck and equipment in a safe, clean state, operating it in a safe, courteous, and professional manner.
• Consistently ensure quality customer service through professionalism, timely response, skill and courtesy.
• Maintain personal appearance and uniforms in compliance with established company standards.
• Assist and collaborate with all co-workers.
• Attend driver and employee meetings as required for job and safety information.
• Attend training and achieve professional certification as directed by management.
• Drive defensively, always wear your seat belt, practice the four second following rule, minimize backing and right turns.

• Problem Solving – use logic and sound judgment to solve problems.
• Customer Service – effectively handle challenging and/or sensitive customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.
• Oral Communication - speak clearly and persuasively in both positive and negative situations. Listen and ask for clarification as necessary; respond to questions in a comprehensive and respectful manner.
• Judgment - display willingness to make decisions, exhibit sound and accurate reasoning. Support and explain reasoning for decisions; include appropriate company personnel in the decision-making process.
• Motivation - set and achieve ambitious goals; demonstrate persistence when attempting to overcomes obstacles.
• Measure self against standard of excellence; take calculated risks to accomplish goals.
• Planning/Organizing - use time efficiently and effectively.
• Professionalism - approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
• Quality - demonstrates accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
• Quantity - meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly and safely.
• Safety and Security - observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; utilize equipment and materials properly.
• Adaptability - adjust to changes in the work environment; manage competing demands and priorities; change approach or method to best fit the situation; accept and operate with frequent changes, delays, or unexpected events.
• Attendance/Punctuality - consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.
• Dependability - follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long work hours when necessary to accomplish goals; complete tasks on time or notify appropriate person with an alternate plan/timeline.

• Possess appropriate and valid operator's license for…