Offsite Distribution Specialist

Department:
Operations

Reports To:

Offsite Programs Manager

Status: FT, Non-Exempt

Performance Measure:
Quarterly Task Oriented Scorecard

The Offsite Distribution Specialist (ODC) works under the direction of Offsite Programs Manager (OPM) providing support in all facets of the Offsite Distribution Programs with operational and programmatic tasks. The primary responsibility is to provide designated support to the day-to-day operations of Offsite Programs. Under the guidance of the Offsite Programs Manager, this position interacts with the community, our participants, volunteers, and partner organizations on a regular basis and is required to have excellent customer service skills.

This position also works closely with people in other departments. In the warehouse, the ODS will assist with all duties required to maintain the warehouse, help manage inventory (physically), and support the operations department in a multitude of different ways including agency deliveries, receiving incoming shipments, food/product and cleanliness of the warehouse.

This position spends roughly 90% of the time working in our warehouse and at offsite distributions, and the other 10% in the office. Time in the warehouse involves bending, lifting, moving pallets, electric jacks and driving vehicles.

Candidate is preferred to have proficient database and Microsoft Excel skills.

• Assists the Offsite Programs Manager with order creation. Completes product pulling, staging, and loading tasks for Offsites Distributions.
• Ensures all products for offsite distributions are accurately pulled, delivered on time, safely distributed, and properly brought back into the CFS inventory/warehouse.
• Coordinates logistics with the offsite distributions to ensure all offsite distributions are adequately staffed and safely distributed.
• Ensures that all orders are correctly pulled, and that the quality of the product is sufficient for distribution and provides equitable amounts of food to participants.
• Completes physical inventory of returned product within a timely manner.
• Demonstrates safety in use of manual/electric pallet jacks and other warehouse equipment.
• Drives to assigned offsite program sites on designated days.
• Successfully utilizes SIMC (Service Insights) software to handle neighbor intake and registration at all offsite distributions.
• Works with the OPM and Volunteer Department to ensure adequate staff and volunteer coverage for offsite programs. Gives feedback on effectiveness of volunteer support. For scheduling purposes, provides number and type of volunteer roles needed in a timely manner. Notifies the Volunteer Supervisor/and or Volunteer Coordinator(s) of any changes needed with volunteer support.
• May provide additional support across the operations department on an as needed basis.
• Works closely with volunteers to setup/breakdown distribution site and during distribution of food product. Creates a welcoming environment for volunteers and clearly explains program operation and safety rules, ensuring offsite programs operations are carried out safely and efficiently.
• Will be required to serve as backup truck driver to deliver/collect food from agencies and donors.
• Maintain cleanliness in the warehouse and assist with any daily, weekly, or monthly cleaning tasks assigned by the Director of Operations and/or Warehouse Manager.
• Follow established safety guidelines to ensure the safety of co-workers, volunteers, and visitors.
• Follows safe food handling procedures.
• Performs other warehouse duties when needed to support the entire effort of the Operations department, and/or Community Food Share.

• Demonstrates exceptional interpersonal relationship skills with diverse participants.
• Keeps all participant information and data confidential.
• Enforces program guidelines for participants, staff, and volunteers.
• Serves as the point person for participant customer service, intake, applications, and check in.
• Provides and prioritizes excellent customer service through creating a warm, welcoming, and inclusive environment to all participants who visit Community Food Share.
• Able to speak about…