Application Engineer

Application Engineer

Boulder Imaging is seeking an Application Engineer to contribute to the service and maintenance of our cutting-edge machine vision Identi Flight technology. The primary responsibility to maintain a fleet of systems to ensure they perform for our customers. This will include reacting to issues identified by the monitoring team and correct faults in the system. It will also require proactive investigation of the systems for less obvious faults that may manifest as performance issues and correct or escalate to the Senior Application Engineer.

Specific actions will involve (remote) optical calibration, electrical diagnostics, network system debug and root cause analysis. This is a customer-facing role and will require effective communication and empathy as these systems are used to protect wind turbines, a significant source of revenue for the customer.

Monitor Identi Flight systems for performance and system alerts

Perform remote calibration, preventative maintenance, and diagnostics of systems

Analyze and track potential performance concerns and prioritize multiple ongoing issues

Identify root cause of issues impacting performance

Additionally, you will be required to guide customers and field technicians through field diagnostics or repair of systems. This will require discipline to ensure prescribed steps are followed both to ensure effectiveness and safety.

Requirements

Approachable, enthusiastic, and collaborative

A tinkerer who is curious about how things work and likes to dig into broken systems

Optimistic and capable of maintaining a positive attitude in occasionally stressful situations

Confidence to work independently and experienced enough to ask for help for efficiency

Highly motivated and willing to devote time and effort to accelerated learning

Background, Drug Testing required.

Desired Qualifications and Skills

Prior experience in computer vision and/or wind energy

Knowledge and understanding of system engineering process, designs & control systems

Prior support or design experience of complex software and hardware base systems

Experience with IT infrastructure design and networking

Solid mathematical foundation

Comfortable in dealing with complex, abstract, or vague problems

Prior experience in data visualization

Experience in scalable network

Desired Education and Work Experience

Ideally 1-3 years of experience in working with support technology solutions

Field experience or hands-on practice or knowledge of multi-disciplinary system design and development

University degree in engineering, computer science or related field

Travel Requirements

The job may involve occasional travel to job sites

Benefits

Medical and Dental Insurance plans through Cigna

FSA and HSA plans. Employer contribution to HSA

Vision plans through Sun Life VSP providers

401(k) plus fully vested match

Employer paid LTD, Life Insurance and AD&D, Travel Assistance

Employee Assistance Program

Voluntary Life Insurance and AD&D

Voluntary STD insurance with no EOI

Supplemental Coverages:

Voluntary accident insurance

Voluntary Critical Illness

Voluntary Hospital Indemnity

Voluntary Legal and