Senior Solutions Engineer

What You Will Do

We are seeking a Senior Solutions Engineer
, where you will be the technical and consultative backbone of the sales cycle. Owning discovery, solution design, demos, and the articulation of how Alchemer solves real business problems. You’ll partner with Sales Directors and Account Executives to shape customer vision and deliver compelling demonstrations. This is a high-impact, customer-facing role requiring a balance of technical aptitude, communication excellence, and strategic advisory skills

• Lead multi-stakeholder discovery across business, IT, security, and operations to uncover workflows, integrations, risks, and success criteria
• Serve as a trusted technical advisor, guiding prospects on best practices for feedback management, enterprise data flows, workflow automation, security, and analytics
• Identify technical risks early and partner with Sales to shape deal strategy and qualification
• Architect end-to-end Alchemer solutions spanning configuration, integrations, APIs, data pipelines, and reporting layers
• Design advanced, multi-use-case solutions aligned to enterprise requirements and scalability needs
• Collaborate with Product, Engineering, Professional Services, and Security to validate feasibility and ensure architectural continuity from pre-sale to implementation
• Design and deliver tailored, enterprise-grade demos and proof-of-concepts tied directly to customer business outcomes
• Establish and define technical close criteria to prevent stalled or open-ended Po Cs
• Clearly articulate trade-offs, architecture decisions, and ROI in both technical and executive-facing conversations
• Partner with Sales to shape value narratives, competitive positioning, and technical win strategies for complex deals
• Lead technical responses for RFPs, security questionnaires, and architecture reviews
• Independently manage standard Info Sec and security conversations, including data handling and integration discussions
• Bring structured field feedback to Product and GTM teams to inform roadmap prioritization and messaging
• Create reusable demo assets, frameworks, or enablement materials that scale across the Solutions Engineering organization
• Mentor and coach junior Solutions Engineers on discovery, demos, and technical storytelling
• Lead technical handoffs to Implementation and Professional Services teams, ensuring clarity on architecture, integrations, and success criteria
• Partner with Customer Success to support long-term technical alignment and customer outcomes

• Increased win rates on complex and enterprise opportunities through strong technical leadership
• Shorter, more predictable sales cycles driven by clear discovery and defined technical close criteria
• High confidence from Sales, customers, and internal teams in Alchemer’s technical and architectural capabilities
• Measurable impact on team effectiveness through mentorship, reusable assets, and process improvements

• 5+ years in a Solutions Engineer, Sales Engineer, Solutions Consultant, or Technical Pre-Sales role
• Experience supporting mid-market to enterprise SaaS sales cycles
• Strong understanding of APIs, integrations, enterprise data workflows, and SaaS architectures
• Proven ability to lead discovery, demos, and proofs-of-concept independently
• Excellent communication, presentation, and executive storytelling skills, both remote and in person

• Experience with experience management (XM), VoC, VoE, survey, or workflow automation platforms
• Experience handling security reviews, Info Sec questionnaires, or enterprise IT stakeholders
• Consulting background or exposure to value-based selling methodologies

Compensation for this position includes an annual base salary of $100,000 to $125,000, annual commission potential of $20,000 to $30,000, with eligibility to participate in our Employee Participation Unit program. Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays.

Alchemer is taking applications for…