Technical Implementation Specialist - MakeMusic

Benefits

We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program. Additional coverage options include Accident & Critical Illness insurance as well as Hospital Indemnity.

We offer several company‑paid options including Short Term Disability, Long Term Disability, Basic Life Insurance, and AD&D. Additional coverage options include Employee‑paid Supplemental Life Insurance for Employee, Spouse, and/or Child.

• 401(K) including a company match.
• 12 paid holidays annually and discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources.
• Access to the Performance and Recovery Center (PARC), on‑site fitness facility, and employee‑only locker rooms and showers.
• Access to secure indoor bike storage and e‑bikes exclusively for Peaksware employees.
• Access to our on‑site Music and Podcast Studio.

We are committed to fair and equitable compensation practices. The annual compensation range for this role in Colorado is $58,477 – $97,461. Final compensation will be determined by factors such as relevant experience, skills, and certifications. This role is eligible for variable compensation, including bonus.

This job operates in a professional office environment that is well‑lighted, heated, and/or air‑conditioned with adequate ventilation and a moderate noise level. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. All employees must comply with safety policies, practices, and procedures, and report unsafe activities to managers or Human Resources.

Employees are regularly required to sit, move about the facility; use hands to handle or feel; speak and hear. Occasional standing, walking, and reaching with hands and arms. May lift or move up to 10 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus.

We do not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or our employees. We are not responsible for any fees related to unsolicited resumes.

We are seeking a highly motivated and detail‑oriented Technical Implementation Specialist to join our team. You will be the technical co‑architect of our digital customer journey, designing and executing implementation and adoption plans that ensure a high‑volume customer base thrives from day one through every renewal cycle. Your mission is to ensure a seamless, "self‑service" path to success, building elegant automated solutions that bridge software logic and the everyday needs of music educators.

• Partner with Customer Success to co‑design and build the end‑to‑end digital journey from sale closing through renewals.
• Receive new customer handoffs and manage "one‑to‑many" implementation motions, such as group setup webinars and automated email drip campaigns in partnership with growth marketing and education teams.
• Co‑architect in‑app guides and self‑service configuration tools that empower customers to manage their own setup and account maintenance.
• Standardize implementation playbooks, measuring success by reducing average time‑to‑value and increasing feature adoption.

• Manage a high volume of simultaneous implementation projects, tracking progress within our CRM to ensure no customer is left behind.
• During busy season, assist with account order processing to ensure new and renewing subscriptions are activated accurately and instantly.
• Anticipate bottlenecks in the high‑volume queue and build automated fixes to keep the implementation and renewal pipeline moving.
• Manage timelines for multiple concurrent implementations, ensuring all milestones are met within the agreed scope of work.

• Gather and analyze data from across the scale segment to continuously improve the digital journey and enhance user…