Senior IT Specialist

Headquartered in Louisville, Colorado, Flack Tek™ has delivered advanced materials processing solutions since 1996. We specialize in high-speed, bladeless centrifugal mixing technology — providing industry-leading performance across every stage of development, from R&D to full-scale production. Since 2019, we’ve designed and manufactured our systems and accessories in our state-of-the-art U.S. facility, combining decades of technical expertise with nationally sourced, high-quality components.

The result: the most advanced centrifugal mixing systems on the market, capable of processing volumes from grams to over 1,200 kg per hour. With new facilities in Germany and Italy, along with a growing global partner network,

Flack Tek supports customers worldwide. What truly sets us apart, however, is our service. From initial demonstrations and model selection to implementation, in-depth training, technical support, and on-site maintenance, our team is committed to your success at every step. Whether you’re solving complex formulation challenges or scaling production, Flack Tek delivers performance and support that goes far Beyond Mixing™.

In this role you will serve as the technical owner of Flack Tek’s IT infrastructure and cybersecurity environment, ensuring the stability, security, and continuous improvement of all core systems supporting corporate and manufacturing operations. You will act as the highest level of technical escalation, lead IT initiatives, and drive infrastructure strategy while maintaining reliable and secure systems across the organization. This role combines hands‑on technical execution with strategic oversight, supporting both end users and enterprise‑wide systems.

You will also be responsible for building, maturing, and scaling the IT function by establishing standards, improving processes, and developing the foundation for a high‑performing IT department aligned with company growth. You will play a critical role in safeguarding company data, optimizing performance, and enabling operational success.

This role reports to the:
Director of Operations

• System uptime for business‑critical infrastructure = 99.9%
• Mean time to resolution for IT incidents = defined SLA targets
• Successful completion of IT projects on time and within scope = 95%
• Endpoint security compliance rate = 98%
• Patch management completion rate within defined windows = 95%
• User satisfaction score for IT support = 90%
• Zero critical security incidents resulting from preventable vulnerabilities

• Provide first‑contact technical support via phone, email, and in‑person
• Troubleshoot hardware, software, and network issues
• Develop and maintain IT documentation, standards, and knowledge base
• Manage identity lifecycle including onboarding and offboarding processes
• Support system updates, patching, and routine maintenance
• Lead cross‑functional IT projects from planning through execution
• Present infrastructure, security, and system updates to leadership
• Implement and improve network, server, and cloud architecture
• Manage network segmentation between corporate and manufacturing systems
• Oversee lifecycle management of hardware, software, and infrastructure assets
• Maintain disaster recovery and backup systems aligned with company standards
• Execute patch management and system hardening initiatives
• Ensure uptime and performance of all business‑critical systems
• Implement and manage MFA, conditional access, and identity governance
• Monitor EDR systems and respond to security alerts
• Conduct risk assessments and vulnerability remediation efforts
• Administer Active Directory including permissions, policies, and auditing
• Manage Microsoft 365 including Exchange, Teams, SharePoint, and Entra
• Support Google Workspace administration and integrations
• Maintain ERP and MRP system functionality and integrations
• Handle account management including password resets and access requests

Education:

Bachelor’s degree in Information Technology, Computer Science, or related field preferred or equivalent practical experience

• 12+ years of progressive IT infrastructure experience
• Demonstrated…