Professional Services Specialist

Heart for Service

We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.

You have heart for service. We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.

You are curious. We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.

You find a way. We help our customers and employees succeed by finding solutions to their problems. We have a can‑do attitude and we do what we say we will do.

Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As a SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 100 countries, with 50K new surveys created and 5M responses collected every week.

Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website ().

• Work with multiple stakeholders to help define business and systems requirements for new and existing technology implementations
• Create and execute project work plans and make revisions as appropriate to meet changing needs and requirements
• Manage day‑to‑day operational aspects of a project, with constant attention to scope
• Collaborate with internal teams as appropriate to solve issues and achieve successful outcomes
• Track and report team hour and expenses on a prescribed basis
• Communicate with internal and external customers in an effective and timely manner
• Resolve or elevate issues in a timely manner
• Complete special projects or other duties as assigned

• Manage handoffs to and from Sales/Account Management teams
• Ensure that all items on the deployment checklist/project plan are completed for each implementation
• Track project status/ongoing tasks and regularly communicate issues, outcomes, and milestones with the Director of Alchemer Services
• Organize and attend client interview sessions to gather client program requirements
• Delegate appropriate work streams to internal technical and QA resources on each project, and manage deadlines and deliverable quality associated with each workstream
• Conduct client research and analysis to formulate client requirements and program content design
• Support project operations and project management activities
• Configure and test solutions before they are implemented
• Conduct customer check‑ins to ensure issues are being addressed and expectations are being met / exceeded
• Support the development of new project scoping efforts

You are very good at managing relationships with customers, salespeople, engineers, and developers. You have a knack for translating business requirements to technical specifications. You are resourceful, have a can‑do attitude, and love designing and delivering solutions. You like technology, have experience working in a SaaS environment, understand the Alchemer platform, and are familiar with programming (e.g., JavaScript, CSS, and HTML).

You’re good at:

• Communicating with clients, particularly explaining technical complexities and setting expectations
• Problem solving (both with customer issues and technical issues)
• Using PM software to manage multiple projects on varied timelines
• Interpreting, guiding, and executing on the customer’s objectives
• Paying close attention to detail & staying organized

Compensation for this position includes an annual base salary of $60,000 to $70,000, and participation in the Founder’s Pool program.

Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a…