Customer Support Technician

We are looking for a Customer Service Technician to join our Global Network Operation Center ('NOC') team at Vaisala’s Louisville, Colorado office. In this diverse role, you will provide excellent 24/7/365 real‑time monitoring and troubleshooting of our network and sensor performance, and first‑line and second‑line support to our customers. By monitoring and validating massive amounts of sensor network data, we deliver high‑quality data that our customers can trust when making weather‑critical operational decisions that have life, safety, and financial impacts.

Vaisala is a global leader in weather, environmental, and industrial measurement instruments that help industries, nations, and people thrive. With a diverse workforce of 2,500+ employees in 62 nationalities, we are committed to sustainable growth and making a difference for the planet.

You will be part of our NOC team of professionals. In this role, you will:

• Undertake remote monitoring and diagnostic checks of our global weather station network.
• Provide exceptional frontline and second‑line support to our global internal and external customers.
• Liaise and escalated queries with other service departments and external agencies.
• Log and update technical queries accurately and timely in line with procedures.
• Ensure timely resolution of customer queries within defined time periods while maintaining customer satisfaction.
• Actively contribute to and promote the use of best practice and continual service improvement within the team.
• Prioritize workload in a reactive environment.
• Work on a rotating shift pattern that provides 24/7/365 support, requiring some lone working.
• Ensure the level of service meets key performance indicator targets and service level agreements.

• Associate’s degree and/or technical certifications, or 1‑3 years of experience in a helpdesk, IT, or computer‑based environment role.
• Advanced technical certifications in networking, troubleshooting, and routing are preferred.
• Exceptional communication skills, both written and verbal.
• Excellent active listening and telephone manner.
• Ability to multi‑task in a fast‑paced environment.
• Competence with Microsoft Office.
• Experience working in a team environment.
• Flexible and adaptable.
• Problem‑solving skills.
• Self‑motivated.
• Curiosity and a growth mindset to explore, learn, and apply AI tools in your daily work.

Base salary: $60,000 – $65,000. Eligible to participate in our annual performance bonus plan.

Health, dental, and vision insurance; flexible spending accounts; company‑paid life, long‑term and short‑term disability; 401(k) plan with company match; voluntary benefit programs; fitness reimbursement;
Employee Assistance Programs; tuition reimbursement; holiday pay; and generous paid time off.

Apply by July 31, 2026 via the application form. Applications sent via email cannot be processed due to privacy reasons.

To be considered, you must be currently eligible to work in the U.S. and will be subject to background checks. As a federal contractor, Vaisala reserves the right to enforce government‑mandated vaccination requirements.

EOE Veteran/Disability

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require a accommodation, please contact Human Resources at 303‑499‑1701 or