Manager, IT Operations & End User Services
Listed on 2026-07-26
-
IT/Tech
IT Support, Systems Administrator
Every team member at Biodesix has the potential to impact our business and our patients, providers, and partners. Even our company logo includes a “thumbprint” – a visual reminder that encourages all team members to put their fingerprints on our future. Explore our openings below and see if your next role is here with Team Biodesix. Thank you for considering us in your search.
Position: Manager, IT Operations & End User Services
Location: Louisville, CO
Job :
# of Openings:1
Manager – IT Operations & End User Services
Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease.
Biodesix Development Services enable the world’s leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics.
Our Mission: Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.
Our Vision: A world where patient diseases are conquered with the guidance of personalized diagnostics.
The IT Operations & End User Services Manager is responsible for leading day-to-day IT operational support and end-user technology services across the organization. This role oversees operational IT processes, endpoint support, onboarding/offboarding coordination, endpoint lifecycle management, operational escalations, and service delivery activities that support business continuity, employee productivity, laboratory operations, and enterprise growth. The position partners closely with Infrastructure Engineering, Cybersecurity, Software Development, Business Intelligence, Quality & Compliance, and business stakeholders to ensure stable, scalable, secure, and efficient operational support services across the organization.
This is not a traditional help desk management role focused solely on ticket coordination or administrative oversight. The position is designed for a hands‑on technical leader capable of helping mature and scale IT operations, operational support processes, endpoint management, and service delivery functions. The successful candidate must be comfortable operating in a highly technical environment and actively participating in technical troubleshooting, operational escalations, infrastructure coordination, and support process execution while leading and developing the operational support function.
YOU'LL DO : IT Operations & Service Delivery
- Lead day-to-day IT operational support functions including service desk operations, endpoint support, onboarding/offboarding coordination, incident management, and service delivery activities
- Oversee and continuously improve IT processes, workflows, escalation procedures, support standards, documentation, and service delivery effectiveness
- Establish and maintain operational metrics, support KPIs, ticket management practices, operational reporting, and service delivery measurements
- Coordinate operational communications, escalation management, and issue resolution related to outages, maintenance activities, operational risks, and user-impacting changes
- Collaborate closely with Infrastructure Engineering, Cybersecurity, Software Development, Business Intelligence, Quality & Compliance, and business stakeholders to support operational alignment, predictable execution, and business continuity
- Participate directly in technical troubleshooting, escalations, endpoint support activities, infrastructure coordination, and operational readiness initiatives
- Provide technical leadership for complex operational and infrastructure issues involving Microsoft 365, endpoint technologies, identity/access management, enterprise productivity systems, and operational support platforms
- Partner with Infrastructure Engineering and Cybersecurity teams to improve endpoint management, operational tooling, automation, and service delivery capabilities
- Identify opportunities to improve…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).