Senior IT Service Desk Analyst (IT

Location

Infleqtion has six office locations, operating out of Boulder/Louisville, CO;
Madison, WI;
Chicago, IL;
Oxford, UK; and Melbourne, AU. This position is a full-time, on-site role located in our Louisville, CO office.

Infleqtion is seeking an experienced, customer-focused Senior IT Service Desk Analyst to provide advanced cross-platform technical support and serve as the primary white-glove support lead for the Executive Leadership Team. This senior individual contributor will resolve complex escalations, support business and engineering environments, coordinate high-impact incidents, and improve service quality through documentation, automation, and knowledge sharing.

The ideal candidate combines broad technical expertise with discretion, sound judgment, calm communication, and end-to-end ownership.

• Serve as the senior service desk escalation point and primary white-glove ELT support lead, anticipating meeting, travel, calendar, device, connectivity, and access needs.
• Support Windows, Ubuntu/Linux, macOS, mobile devices, telephony, and company-managed endpoints; provision laptops, loaners, peripherals, engineering workstations, and lab computers.
• Troubleshoot Ubuntu/Linux, WSL, dual-boot systems, GRUB, kernels, Secure Boot, drivers, Bash, SSH, packages, permissions, DNS, VPN, remote access, displays, docks, and application licensing.
• Administer approved Active Directory, Microsoft Entra , Microsoft 365, Exchange, Outlook, Teams, SharePoint, One Drive, mailbox, calendar, distribution-group, password-management, MFA, SSO, licensing, and permission requests.
• Resolve network, Wi‑Fi, DNS, DHCP, VPN, certificate, remote‑access, and connectivity issues across supported operating systems and company locations.
• Install and troubleshoot business, engineering, scientific, development, and laboratory applications, including administrative approvals, dependencies, specialized drivers, license services, and vendor coordination.
• Support hardware, printers, scanners, meeting rooms, audiovisual systems, cameras, displays, docks, USB and serial devices, laboratory peripherals, and other technical equipment.
• Triage phishing, quarantined email, suspicious activity, endpoint‑security issues, encryption, and access concerns while following security and change controls.
• Coordinate onboarding, offboarding, equipment assignment, account readiness, software access, employee changes, hardware replacement, warranty, recovery, and asset‑return activities.
• Coordinate service desk response during high‑impact incidents; document business impact, evidence, actions, workarounds, escalation needs, and verified restoration.
• Maintain complete ticket records, knowledge articles, build procedures, runbooks, and known fixes; identify recurring issues and opportunities for standardization, scripting, automation, and self‑service.
• Serve as a technical resource for other service desk staff and share practical cross‑platform troubleshooting knowledge.
• Five or more years of progressively responsible IT support experience, including senior service desk, Tier 2, desktop support, or equivalent technical work.
• Demonstrated experience providing discreet, high‑touch support to executives or other high‑visibility users.
• Advanced Windows and Ubuntu/Linux endpoint support experience, with working macOS and mobile‑device support experience.
• Hands‑on Linux skills covering command‑line troubleshooting, packages, permissions, services, logs, file systems, networking, SSH, kernels, boot recovery, drivers, WSL, and dual‑boot systems.
• Experience supporting Microsoft 365, Active Directory or Entra , identity and access, MFA, SSO, endpoint management, file collaboration, email, calendars, VPN, DNS, and certificates.
• Experience supporting specialized business, engineering, scientific, or laboratory applications and equipment.
• Experience using ITSM, remote‑support, endpoint‑management, mobile‑device‑management, monitoring, and asset‑management platforms.
• Strong troubleshooting, documentation, prioritization, customer‑service, and technical communication skills.

• Experience with Power Shell, Bash, Python,…