Technical Account Manager

• Serve as the subject matter expert across partner platforms, including DV360, CM360, SA360, Amazon DSP, TTD, and emerging technology
• Guide clients on platform architecture, feature adoption, and performance optimization
• Drive end-to-end client onboarding and account transitions
• Oversee license seat creation, billing enablement, initial platform configuration, and operational go-live
• Diagnose and resolve complex technical blockers
• Liaise between clients, internal teams, and platform vendor support for bug escalations and integrations
• Partner with Partner Managers on QBRs and strategic account planning
• Identify commercial opportunities for Delve Deeper’s broader technology stack and service offerings
• Develop implementation playbooks, solution guides, and interactive training sessions
• Track platform updates, product roadmaps, and beta features and communicate relevant opportunities and best practices
• Monitor account technical health and usage metrics to identify churn risks and ensure long-term value realization
• Mentor interns and junior technical specialists
• Organize and maintain internal knowledge bases, client technology profiles, vendor documentation, and project tracking systems
• Support clients in capturing the full value of Delve Deeper’s licensed products and expertise

• 5+ years of experience with client-facing responsibilities, including account management, weekly calls, reports/dashboards, and presenting reports
• 3-5 years of hands-on experience implementing, managing, or using Google Marketing Platform tools, including DV360, SA360, CM360, and GA
• Experience with Amazon DSP and/or Adform
• 3-5 years of experience in the media, digital marketing, or technology industry
• Excellent storytelling, presentation, and communication skills
• Excellent verbal and written communication skills in English
• Ability to work with technical and non-technical teams and clients to develop solution designs and requirements
• Ability to build good relationships and conduct efficient business communication with clients
• Experience managing multiple stakeholders and projects
• Experience in data analysis, web analytics, and media insights is an additional advantage
• Experience with Adform, Amazon DSP, The Trade Desk, Liveramp, Google Ads, Twitter Ads, Microsoft Ads, Xandr, Adelphic, RTB House, Criteo, Appsflyer, Singular, Oracle, OnRamp, Four Square, Willand, Apple Search Ads, Yahoo DSP / Ads, and related platforms is an additional advantage
• Platform certifications are preferred, including Display & Video 360, Campaign Manager 360, Search Ads 360, Amazon DSP, and Google Analytics 4
• Tech-savvy, analytical, and well-organized is an additional advantage
• Must live within a commutable distance of the office or be willing to relocate

Demonstrates expertise in client onboarding, account management, and performance optimization across various digital marketing platforms. Proficient in developing solution designs, managing stakeholder relationships, and delivering impactful training and documentation.

• Client-Facing Experience
• Google Marketing Platform Tools
• Account Management
• Data Analysis
• Platform Certifications

• Client Onboarding
• Performance Optimization
• Data Analysis
• Web Analytics
• Media Insights

• Excellent Communication Skills
• Storytelling
• Relationship Building
• Project Management
• Mentoring

• Display & Video 360
• Campaign Manager 360
• Search Ads 360
• Amazon DSP
• Google Analytics 4

• Digital Marketing
• Media
• Technology
• Account Transitions
• Technical Health Monitoring

• DV360
• CM360
• SA360
• Amazon DSP
• The Trade Desk
• Google Ads
• Twitter Ads
• Microsoft Ads
• Adform
• Google Analytics 4