Customer Services Coordinator

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The Customer Service Department has an opening for a Services Coordinator.

The Services Coordinator is the operational engine behind KIOSK’s field service

delivery. Working with the Sr. Services Manager, this role ensures our high-value

customers receive “white-glove” service across all installations, site surveys, and

preventative maintenance (PM) cycles.

This is a high-impact, mid-level role for a logistics professional who thrives in

ambiguous situations — someone who can navigate complex international vendor

relationships after hours, reconcile financial discrepancies in out-of-scope (OOS)

billing, and remain completely unflappable when deployment timelines get tight.

Operational Lead:
Coordinate and drive the execution of hardware

installations, site surveys, and preventative maintenance for VIP accounts.

Vendor Orchestration:
Manage communication and scheduling with a

network of international vendors, including after-hours support to ensure

global projects remain on track across multiple time zones.

Customer Touchpoint:
Serve as a key operational contact for customer

project teams, ensuring status updates are clear, professional, and timely.

This includes participating in and leading customer meetings.

Ticket Auditing:
Identify and investigate “Out of Scope” (OOS) service tickets.

Categorization:
Properly classify hardware vs. software failures to ensure

data integrity for root-cause analysis.

Financial Reconciliation:
Partner closely with the Finance department to

track OOS work from identification to close-out, ensuring KIOSK is accurately

compensated for extra-contractual labor.

Agreements (SLAs).

PM Tracking:
Maintain a relentless focus on Preventative Maintenance

completion rates to minimize downtime for high-value kiosks.

Review, audit, and approve vendor invoices for field service, installations,

projects, repairs, storage, logistics, and other managed service activities.

Validate invoice accuracy by reconciling work orders, service tickets, and

contractual pricing prior to payment approval.

Investigate and resolve billing discrepancies

Ensure compliance with contractual terms, service level agreements (SLAs),

and internal financial controls.

Monitor operational spending, identify cost-saving opportunities, and

support budget forecasting through invoice and vendor spend analysis.

Maintain accurate documentation and audit trails for invoice approvals and

Collaborate with project managers and field service teams to verify

completed work and ensure accurate vendor billing.

organizational and analytical skills

3–5 years of mid-level experience in field services, deployment coordination, or

complex logistics management

Power-user proficiency in Salesforce CRM and Microsoft Excel

Demonstrated ability to manage international vendor relationships and

Sufficient technical literacy to communicate effectively with field technicians and

accurately categorize equipment failures (hardware vs. software)

“Unflappable” mindset: calm, focused, and solution-oriented under pressure and

shifting priorities

Auditor’s eye for detail with a relentless follow-up approach to ticket tracking

and financial reconciliation

Strong organizational and time-management skills with the ability to manage

multiple active projects simultaneously

Clear and professional written and verbal communication skills for customer facing

and cross-functional collaboration

Problem-solving mindset with demonstrated ability to navigate grey areas and

ambiguous vendor/customer situations

Ensuring 100% of preventative maintenance cycles are completed on time.

Maximizing the identification and successful billing of out-of-scope work.

Maintaining high service quality scores for our top-tier clients.

High reliability and responsiveness from our international