Service Operations Manager

Service Operations Manager page is loaded## Service Operations Manager locations:
Louisville, CO (Design Mech HQ) time type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR104993
** Design Mechanical – a Comfort Systems USA Company – Colorado
** In Colorado, we have two locations – Our corporate offices and a state-of-the-art fabrication shop in Louisville. We have a shop in Gypsum/Eagle Valley for our mountain region. As a wholly owned subsidiary of Comfort Systems USA, a $8 billion company, we have a local company feel with the backing of one of the largest mechanical contractors in the country.
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* Job Title:

** Service Operations Manager
** Department:
** Service
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* Reports To:

** Vice President of Service
** FLSA Status:
** Exempt (not eligible for OT)
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* Location:

** Louisville, CO (Onsite)
** Wage Range:** $90,000.00 - $ (DOE) plus an incentive plan
** Benefits Include:
** Vehicle allowance, Comprehensive Medical, Dental, Vision, FSA/HSA, Matching 401K, Long Term Disability, Short Term Disability, Company Paid Life & Voluntary Spouse & Child Insurance, AD&D, Employee Assistance Program, PTO, Paid Holidays, voluntary additional insurances/benefits, and other great perks.
** OVERVIEW:
** The
** Service Operations Manager
** is responsible for all aspects related to the execution of HVAC/Plumbing service, ensuring Safety, Quality and Profitability.
** DUTIES AND RESPONSABILITIES:
*** Safety management to ensure ZERO INCIDENTS
* Ensure adherence by department and personnel to Company Core Values and processes.
* Foster excellent communication among team members and other departments of the company to ensure smooth business flow throughout the Team.
* Responsible for all aspects of technician performance including:
o Manpower planning/scheduling    o Recruiting / Hiring / Terminating    o Developing / Training    o Quality of work    o Timely completion of tasks    o Performance Reviews /goal setting    o Technician Retention
* Coordinate dispatch team to ensure technician effectiveness and customer satisfaction.
* Oversee the process of ordering, receiving and delivery of materials/equipment needed to complete the work of the department.
* Ensure payroll functions and approvals are complete and accurate.
* Ensure work orders are closed out and billed in a timely manner.
* Monitor and improve operational efficiency and financial performance including but not limited to:
o Gross Margin and Gross Profit by Line of Business    o Revenue and gross profit/man hour per technician    o Indirect costs    o Labor utilization rates    o Company assets and tools
* Ensure quotes for repairs generated from technicians are accurate, timely and followed up on.
* Ensure strong customer retention including implementation of Customer CARE Program.
* Develop and maintain strong client relationships.
* Addresses internal/external complaints and resolve problems.
* Create a cohesive team with high morale.
* Collaborate with VP of Service, Service Sales Manager and Company Leadership to establish and achieve departmental/company financial targets.
* Additional duties as assigned.
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* QUALIFICATIONS:

** The requirements listed below are representative of the knowledge, skill and ability required of an Operations Manager in the Service Department. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
** EDUCATION AND EXPERIENCE REQUIREMENT:
*** 10+ years of Commercial HVAC/Plumbing Service experience including in-depth knowledge of various HVAC products, systems, electronics, and building controls.
* Bachelor’s Degree (preferred), or associate’s degree or equivalent from two-year college or technical school with a certificate in Heating, Ventilation, and Air Conditioning.
* 5+ years or more of supervisory experience in a similar service-oriented business.
** OTHER REQUIREMENTS:
*** Strong leadership skills
* Strong organizational and process management skills
* Read, analyze, and interpret financial information
* Strong computer skills including Excel and Word
* Strong conflict resolution skills
* Ability to create and maintain a strong team
* Strong customer service skills
* Strong understanding of…