Service​/Support Technician

The Service/Support Technician provides technical support and contracted services to Summit’s existing customers, ensuring Summit-installed AVL systems operate reliably and effectively. This role delivers high-quality support through centralized systems while performing service work that maintains, restores, and improves customer systems.

The Service/Support Technician works under the direction of the Service/Support Lead and serves as a hands‑on technical resource for both Support and Services, focusing on execution, documentation, and customer interaction, while learning Summit standards, systems, and service models.

All essential functions must be performed without endangering the health and or safety of the individual or others.

• Support:
  Post‑install warranty support, including providing remote diagnostics and troubleshooting for installed systems, assisting clients with manufacturer warranty coordination, and addressing issues related to Summit’s installation workmanship during the warranty period.
• Service(s):
  Contracted offerings that provide proactive, ongoing, or expanded assistance beyond included Support, such as maintenance plans, system calibration, upgrades, and on‑site services.