Accounts Receivable Customer Service Specialist

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products. Our success is the result of the great people who serve our customers. We’re stable, growing, and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year, and more than 3,000 highly skilled employees.

• Invoice Management:
  Generate and issue accurate invoices to customers for completed services.
• Customer Account Management:
  Maintain and update customer accounts, ensuring accurate and timely payments. Effectively communicate with delinquent customers via outbound collection calls.
• Payment Posting:
  Record payments in the system and reconcile with outstanding invoices.
• Collections:
  Follow up on overdue accounts, communicate with customers to resolve payment issues, and ensure timely collections. Minimize delinquency rate for assigned accounts through effective collections management techniques.
• Reporting:
  Prepare and provide regular reports on the status of accounts receivable, aging reports, and cash flow projections. Articulate actions to be taken for customers with appropriate follow‑up dates.
• Reconciliations:
  Perform monthly account reconciliations to ensure accurate financial records.
• Dispute Resolution:
  Investigate and resolve discrepancies or disputes with invoices or payments. Provide a customer‑focused, yet effective communication approach to collection efforts.
• Process Improvement:
  Identify and implement improvements in the accounts receivable process for greater efficiency. Analyze assigned customer accounts for accuracy.
• Compliance:
  Ensure compliance with company policies, accounting standards, and relevant laws and regulations.
• Team
  
  Collaboration:
  
  Work closely with the finance team and other departments to ensure smooth operations and accurate reporting. Conduct monthly aging reviews with field managers.

• Education:
  • High school diploma or bachelor’s degree.
• Experience:
  • 2–3 years of experience in accounts receivable or a similar role, preferably in the automotive or service industry.
  • Proficiency in Microsoft Excel and experience with accounting software (e.g., Quick Books, Net Suite, or similar).
  • Strong written and communication skills.
  • Strong organizational skills with the ability to multi‑task and prioritize.
  • Prior collections experience is a plus.
  • Strong attention to detail and problem‑solving abilities.
  • Ability to prioritize tasks and work under deadlines.

• Sedentary position, computer based, and ability to sit for long periods of time.

$21.01 – $25.00 per hour.

We offer a competitive and comprehensive benefit package including paid time off, medical, dental, vision, and a 401(k) match (50% on the dollar up to 7% of employee contribution).

Dent Wizard is an Equal Employment Opportunity employer and does not discriminate based on race, color, national origin, religion, gender, age, veteran status, sexual orientation, marital status, or disability. For more information on our benefit offerings, please refer to our Benefits Highlights Booklet.

• ADA Disclosure:
  Any candidate who requires an accommodation to complete this application should contact Dent Wizard's Human Resources Department at