Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support receivables activity and strengthen account recovery efforts for a long-term contract assignment in Louisville, Kentucky. This role focuses on maintaining healthy customer accounts through detail-oriented outreach, timely follow-up, and accurate documentation of collection activity. The ideal candidate brings experience handling both commercial and consumer collections while working collaboratively to resolve payment issues and reduce outstanding balances.

Responsibilities:

• Contact commercial and consumer account holders to secure payment on past-due balances through phone, email, and written communication
• Review aging reports and account details to prioritize collection efforts and determine appropriate next steps
• Investigate billing concerns, payment discrepancies, and account disputes to help move accounts toward resolution
• Maintain detailed and up-to-date records of conversations, commitments, and account status in internal systems
• Partner with internal teams such as billing, customer service, and credit to address obstacles affecting payment timelines
• Monitor promised payments and follow up promptly when commitments are missed or additional action is required
• Apply established collection procedures and credit guidelines while supporting consistent recovery practices
• Prepare account updates and collection activity summaries for leadership or other stakeholders as needed