AR​/Collections Specialist

Position Summary

Accounts Receivable (AR) / Collections Specialist is responsible for managing customer accounts, monitoring outstanding balances, and ensuring timely collection of payments. This role works closely with customers and internal departments to resolve billing discrepancies, maintain accurate records, and support healthy cash flow for the organization.

• Monitor accounts receivable aging reports and identify past‑due accounts.
• Contact customers via phone, email, and written correspondence regarding outstanding invoices.
• Research and resolve billing discrepancies, payment disputes, and account issues.
• Negotiate payment arrangements and follow up on payment commitments.
• Maintain detailed records of collection activities and customer communications.
• Apply customer payments and reconcile account balances.
• Generate AR and collections reports for management review.
• Collaborate with Sales, Customer Service, and Operations teams to resolve customer concerns.
• Assist with month‑end closing activities related to accounts receivable.
• Escalate delinquent accounts when necessary and support third‑party collection efforts.
• Ensure compliance with company policies and applicable collection regulations.

• High school diploma required;
  Associate’s or Bachelor's degree in Accounting, Finance, or Business preferred.
• 2+ years of Accounts Receivable, Collections, Billing, or related accounting experience.
• Proficiency in Microsoft Excel and ERP/accounting systems (Oracle, SAP, Net Suite, Sage, etc.).
• Strong communication, negotiation, and customer service skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple accounts and prioritize tasks in a fast‑paced environment.
• Knowledge of AR processes, cash application, and collection best practices.