Billing Portal Specialist

Billing Portal Specialist
On-Site in Louisville, KY

The Billing Portal Specialist is responsible for managing and maintaining customer billing portals, ensuring timely invoice submission, payment tracking, and account accuracy. This role works closely with accounting, accounts receivable, customers, and internal operations teams to resolve billing discrepancies and improve payment processes.

• Upload and manage invoices through customer billing portals
• Monitor billing portal requirements, deadlines, and compliance standards
• Verify invoice accuracy, supporting documentation, and purchase order details
• Track invoice statuses, payment updates, and outstanding balances
• Research and resolve billing discrepancies or rejected invoices
• Communicate with customers regarding portal access, invoice issues, and payment inquiries
• Collaborate with Accounts Receivable and Accounting teams to support collections efforts
• Maintain organized billing records and customer account documentation
• Assist with month-end reporting and reconciliation processes
• Ensure compliance with company billing policies and customer-specific requirements

• High school diploma or equivalent required; associate degree preferred
• 2+ years of billing, accounts receivable, or administrative experience preferred
• Experience using customer billing portals and accounting software
• Strong attention to detail and organizational skills
• Excellent communication and problem-solving abilities
• Proficiency in Microsoft Office, especially Excel
• Ability to manage multiple deadlines in a fast-paced environment

• Construction, staffing, healthcare, logistics, or service industry billing experience
• Familiarity with ERP systems such as SAP, Oracle, Net Suite, or Quick Books
• Experience working with large customer portals (Coupa, Ariba, Textura, etc.)

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.