Business Operations Administrator

We are seeking a highly organized, proactive, and detail-driven Business Operations Administrator to support the leadership team of our growing company. This role is critical to daily operations and serves as a central hub for office management, financial coordination, customer relations, and internal communication. The ideal candidate brings strong leadership skills, and the ability to manage multiple priorities with professionalism and discretion.

• Serve as primary administrative support to ownership and senior management
• Daily direct communication with customer base
• Perform daily office operations to ensure efficiency and consistency
• Manage calendars, meetings, documentation, and confidential records
• Coordinate invoicing, collections, and customer billing
• Assist with payroll processing, timesheets, and job costing support
• Work closely with administrative staff to ensure accurate financial records
• Track permits, insurance certificates, lien waivers, and compliance documents
• Act as a professional point of contact for high-level customers, vendors, and partners
• Handle escalated customer concerns with professionalism and problem-solving focus

• Support project managers with scheduling, documentation, and job tracking
• Maintain job files, contracts, warranties, and change orders
• Assist with permitting processes and local municipality requirements (KY-specific)

• Assist with onboarding, training coordination, and employee documentation
• Maintain personnel files and support company policies and procedures
• Promote a positive, organized, and accountable office culture

• 3+ years of administrative experience
• Experience in construction, roofing, or trades industry preferred but not required
• Strong understanding of invoicing, payroll support, and job costing basics
• Excellent written and verbal communication skills
• High level of professionalism, discretion, and integrity
• Proficiency in office software, CRM systems, and accounting platforms
• Ability to multitask, prioritize, and work independently

• Knowledge of roofing, gutters, siding, or insurance restoration processes
• Familiarity with Kentucky permitting, licensing, and compliance requirements
• Leadership experience managing or mentoring administrative staff
• Process-driven mindset with strong problem-solving abilities

This role offers a competitive salary based on experience and the security of a stable, growing company with long- term opportunities. You’ll be supported by a collaborative leadership team and have the chance to make a meaningful impact by playing a key role in our operations and overall company growth.