Sr. Business Professional - Child and Family South

Job Description Essential Job Functions

Performs such front-desk/reception functions as meeting and greeting clients and visitors, answering multi-line switchboard, forwarding calls to voice mail or appropriate staff member, taking and delivering messages, checking in clients (including verifying such demographic information as telephone number, mailing address, payer source; collecting payment for services; documenting payment for services; notifying clinician when client arrives); reconciling cash drawer; scheduling client appointments;

copying, sorting, and delivering mail; sending and receiving/delivering faxes; meeting with client to explain and assist client in signing intake forms; and handling difficult customer service interactions, either face-to-face or by telephone. Enters various client data in electronic information system (e. g., client demographics), client eligibility information service corrections,) and enters other program-specific data (e. g., grants) in various databases.

May provide medical records-related support to the Health Information Management staff, as needed. Files and maintains variety of correspondence, records, reports, and other documents, related to site's operations. Performs variety of administrative functions, including typing from various sources; data entry; as requested by supervisor, generating requisitions for such items as business cards, training registration fees, and office furniture; and taking minutes of meetings.

• High School Diploma or GED is required. Completion of up to 18 months' business school, beyond high school preferred.

• Three-to-four years' experience working in office setting and performing various clerical or administrative tasks.
• Advanced knowledge of Microsoft Office Suite.
• Strong oral and written communication skills.

• Position has no unusual physical demands; individual has discretion about walking, standing, etc.
• Position requires lifting up to 10 pounds.
• Position may occasionally require walking or standing, stooping, or bending.
• Occasional exposure to office chemicals or continual use of a video display terminal.

Full time