Sr. Business Professional - Child and Family South

ESSENTIAL JOB FUNCTIONS

Performs front‑desk/reception functions such as meeting and greeting clients and visitors, answering a multi‑line switchboard, forwarding calls to voicemail or appropriate staff member, taking and delivering messages, checking in clients (including verifying telephone number, mailing address, payer source, collecting payment, documenting payment, notifying clinician when client arrives), reconciling the cash drawer, scheduling client appointments, copying, sorting, and delivering mail, sending and receiving/delivering faxes, meeting with clients to explain and assist them in signing intake forms, and handling difficult customer service interactions either face‑to‑face or by telephone.

Enters various client data in an electronic information system (e.g., client demographics), client eligibility information, service corrections, and enters other program‑specific data (e.g., grants) in various databases. May provide medical records‑related support to the Health Information Management staff as needed. Files and maintains a variety of correspondence, records, reports, and other documents related to the site’s operations. Performs various administrative functions, including typing from various sources, data entry, generating requisitions for items such as business cards, training registration fees, and office furniture, and taking minutes of meetings.

• High School Diploma or GED is required. Completion of up to 18 months’ business school beyond high school preferred.

• Three‑to‑four years’ experience working in an office setting and performing various clerical or administrative tasks.
• Advanced knowledge of Microsoft Office Suite.
• Strong oral and written communication skills.

• Position has no unusual physical demands; individual has discretion about walking, standing, etc.
• Position requires lifting up to 10 pounds.
• Position may occasionally require walking or standing, stooping, or bending.
• Occasional exposure to office chemicals or continual use of a video display terminal.

Full time