Scheduling Specialist II

• Support customer relations, physician relations, patient care, and hospital business services through administrative and scheduling work for multiple areas
• Perform pre-registration, scheduling, electronic insurance eligibility verification, and accurate identification and collection of patient financial responsibility
• Handle complex scheduled events, including high-dollar testing and associated studies with study-specific instructions
• Communicate with service delivery areas to maximize patient flow and customer service
• Begin the overall patient experience and initiate the billing process for hospital services
• Schedule complex facility-based ancillary testing across multiple facilities and states
• Schedule for multiple facilities with significant variations in protocols

• High School Diploma or equivalent
• Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire
• Must be proficient in the use of Patient Registration/Patient Accounting systems and related software systems
• Specialist II requires comprehensive knowledge of multiple scheduling systems
• Demonstrated proficiency in complex diagnostic testing appointment scheduling processes
• Minimum of five plus (5) years of scheduling experience in an acute care setting
• Ability to schedule complex facility based ancillary testing across multiple facilities/states
• Ability to schedule for multiple facilities with significant variants in protocols

Demonstrates expertise in patient scheduling and financial clearance processes, with a strong focus on maximizing patient flow and customer service across multiple facilities. Proficient in using Patient Registration and Patient Accounting systems, with a commitment to obtaining necessary certifications within the required timeframe.

• Patient Scheduling
• Financial Clearance
• Complex Diagnostic Testing Scheduling
• Patient Registration Systems
• HFMA CRCR Certification

• Patient Scheduling
• Financial Clearance
• Complex Diagnostic Testing Scheduling
• Patient Registration Systems
• Patient Accounting Systems

• Customer Service
• Communication

• HFMA CRCR Certification
• NAHAM CHAA Certification

• Acute Care Setting
• Patient Access
• Scheduling Systems
• Ancillary Testing
• Insurance Eligibility Verification