Administrative Assistant

At Hyland Insurance, we’re all about creating exceptional customer experiences and that startsthe moment someone walks through our doors or gives us a call. We’re searching for a dynamic

Administrative Assistant to be the welcoming face and voice of our brand.

In this role, you will be the first point of contact for visitors, clients, and colleagues. You will manage the front desk, ensure daily operations run smoothly, and provide essential administrative support across multiple departments. This position bridges traditional front-deskduties with modern digital communication tools to support a fast-paced, technology-driven

office.

• Front Desk Operations: Welcome and assist walk-in clients and visitors. Answer and direct incoming telephone calls in a professional, courteous, and timely manner.
• Client Routing: Utilize our Agency Management System (AMS) to identify clients and efficiently route inquiries to the appropriate team members.
• Information Management: Handle incoming mail, electronic communications, and document scanning/routing across the organization.
• Administrative Support: Assist various departments with the preparation of letters, mailings, and other general communications.
• Business Continuity: Help prepare and distribute vital client communications during office closures, system outages, or technology disruptions.
• Employee Engagement: Support the planning and coordination of employee engagement activities and company events.

• Experience: 1–3 years in a front-desk, administrative, or highly customer-centric role.
• Communication: Exceptional verbal and written skills - you know how to read a room and write a great email.
• Tech Fluency: You are digitally savvy and comfortable navigating modern office software and digital coordination tools.
• Agility: You are a natural multitasker with next-level organizational skills.
• Autonomy & Mindset: You are a proactive problem-solver with a professional demeanor, strong interpersonal skills, and a genuine customer-first mindset.