Switchboard Operator

Make an impact by joining Service Source, a champion for people with disabilities. Explore new opportunities! Service Source is an organization of talented people who drive innovation, embrace change, and strengthen communities. As a qualified nonprofit agency operating within the Ability One program, Service Source hires persons with significant disabilities. For the majority of direct labor positions, Service Source will obtain documentation of a significant disability as per the JWOD Act.

Completes and coordinates varied administrative functions such as answering visitors' inquiries about the company and its services, directing visitors to their destinations, sorting, and handing mail, answering incoming calls on multi-line telephones, filing and performing a variety of other office tasks, such as faxing or emailing.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• These duties and responsibilities will be rated on the Annual Performance Review.
• Answer telephone.
• Route calls to appropriate personnel or department.
• Answer questions about organization and provide general information.
• Receive voice mails and respond or forward accordingly.
• Welcome on-site visitors to determine nature of business and announce visitors to appropriate personnel.
• Monitor visitor's access and issue badges when required.
• Retrieve messages from voice mail and forward to appropriate personnel.
• Receive, sort, and route mail, and maintain and route publications.
• May track postage and add postage each month according to site number.
• Date stamps the mail if required.
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Additional Responsibilities Maintain and replenish office supplies and forms.
• Arranges for conference rooms or other logistical arrangements as needed.
• Perform other responsibilities as assigned.

• Education, Experience, and Certification(s)
  
  Required:
  
  High school diploma or General Educational Development (GED).
• Required:
  
  One (1) year experience in administrative position.
• Required:
  
  Ability to obtain and maintain security clearance or background requirements required by the site.
• Knowledge, Skills, and Abilities Excellent verbal communication skills for interfacing with customers.
• Basic knowledge of Microsoft Office.
• Excellent telephone manner when handling phone calls.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear.

The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet to moderate.

Because Service Source hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for…