Operational Excellence Delivery Partner

Position: Operational Excellence Delivery Partner (930929)
Company Description We are a purpose-driven organization where support teams directly impact our ability to change the lives of the people and communities we serve. Throughout our US network and global family, our services span workforce and employment, education and training, and community support.

Equus Workforce Solutions is a member of the APM Group, a global network focused on enhancing a person’s health and wellbeing, independence, and employability.

Job Description The Op Ex Delivery Partner plays a critical role in supporting a portfolio of contracts/projects to deliver an effective service that meets the performance targets, remains compliant and delivers exceptional customer satisfaction. The role will be part of a regional hub where you will work with other support functions to ensure that the contracts have the right level of support, governance and resources to deliver successfully.

The role will be essential to providing governance across the projects and ensuring that the Operational VP is aware of all potential risks and issues. The role will lead on recovery action plans and managing the transition (start up or exit) of contracts. The Op Ex Delivery Partner is the point of contact for projects for Operational Excellence. Supervision Line Management of the 10 Operational Excellence Managers that are working on contracts.

The Operational Excellence Managers will be managed day to day by the Project Director but the Op Ex Delivery Partner will support the Op Ex Managers to meet the quality and performance requirements of the business.

Portfolio Performance and Governance Tracks performance and provides governance across a portfolio of contracts/projects

Supports projects with the monthly reporting requirements for the business

Supports projects to implement new performance reporting, processes and tools.

Provides guidance and training on performance measures and how to manage performance

Manages the operational risks and issues for the portfolio of projects

Ensures new projects put in the correct performance measures, reporting and structure

Quality Assurance and Management Supports projects to deliver quality targets and make improvements where required

Works with the project to ensure that there are 10% case file reviews being completed monthly

Supports the project to implement new quality reporting, processes and tools

Provides guidance and training on quality measures and how to manage quality

Complete quality reviews on contracts where required

Ensures new projects put in the correct quality measures, reporting and structure

Conduct audits, assessments and data analysis to identify trends, risks, and opportunities for continuous improvement using action planning tools

Coach and mentor regional teams to foster a culture of continuous learning and operational excellence

Operational Training Support the development and delivery of training programs that address the skill gaps and elevate operational performance

Evaluate training effectiveness through performance metrics and feedback loop, ensuring knowledge acquisition transfers to role delivery

Maintain accurate records of training activities and outcomes, generating reports and analytics to track progress and demonstrate the impact of training initiatives on business performance

Supports training needs analysis and identifies common gaps in technical capabilities across the portfolio

Project Transition and Recovery Lead or support project start-ups, expansions, and close-outs to ensure strategic alignment, stakeholder engagement, and successful execution

Support the recovery efforts for underperforming projects, developing and executing turnaround plans with clear ownership and milestones

Provide targeted training and support to address root cause and program delivery issues

Regional Support Collaborate with operations and supporting functions, that supports the translation of operational needs into actionable solutions

Support the Operational VP and Op Ex Director to ensure continuity and consistency in delivery

Partner with VPs, RDs, and PDs, to assess challenges, prioritize needs, and co-design improvement strategies

Ensure enterprise standards of practice are prioritized in solutions for regional and project needs

Enterprise Work and Product and Tool Development Participate and provide input into the development of Op Ex products and tools

Where required, take ownership of the development of an Op Ex product or tool Champion adoption of new products and tools across…