German Speaking Client Support Specialist - Greece

Mercier Consultancy is thrilled to announce a vacancy for a German Speaking Client Support Specialist to join our enthusiastic team! In this important role, you will serve as a key support contact for our German-speaking clients, addressing their inquiries and providing exceptional service. Your fluency in German will be vital in fostering strong client relationships and enhancing their overall experience with our services.

As a Client Support Specialist, you will resolve client concerns, deliver product information, and ensure seamless communication. We value individuals who are passionate about customer service and thrive in a collaborative environment that emphasizes teamwork and excellence.

• Assist clients in German via various communication channels including phone, email, and chat
• Effectively address client inquiries and resolve issues related to our products and services
• Accurately document client interactions within our CRM system
• Collaborate with other departments to address and resolve complex client issues
• Educate clients on optimal usage of our offerings to help them achieve their goals
• Gather and communicate feedback from clients to drive service improvements
• Maintain a professional and positive image of Mercier Consultancy during all client interactions

• Fluency in German and English, both written and spoken
• Excellent communication and interpersonal skills
• Prior experience in customer service or related fields is advantageous
• Strong problem-solving abilities and attention to detail
• Ability to work effectively both independently and as part of a team
• Client-oriented approach with a dedication to providing outstanding service
• Familiarity with customer support software is a plus

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

And More...