Dining Concierge

ABOUT CHURCHILL DOWNS INCORPORATED

Churchill Downs Incorporated ("CDI") (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for more than 150 years, beginning with one of the most iconic and enduring events in sports and entertainment—the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI blends a rich legacy with a forward‑looking approach to growth. Through the acquisition, development, and operation of live and historical racing entertainment venues, the expansion of online wagering services and other technology businesses, and the ownership and operation of regional casino gaming properties, CDI offers diverse career opportunities across the country.

Our success is driven by dedicated team members who are passionate about delivering exceptional experiences, embracing innovation, and helping shape the future of entertainment.

Requisition #: 3250

Louisville, KY, US, 40208

Churchill Downs Racetrack

Not specified.

Provides personal and uncompromising service to all internal and external customers of Churchill Downs Racetrack (CDRT). Ensures that every detail of the guest’s racing experience is attended to and assists in various events and special projects, as booked by the Sales & Strategy Team. This is a seasonal position that takes place during the Racing calendar year. Work schedule will be limited to training followed by race days in April, May, June, July, September, October and November (approximately 85 race dates annually including Kentucky Oaks & Derby days).

Applicants must be available for a required training date on Wednesday, April 8th, 2026 from 10 a.m. – 2 p.m.

• Warmly greet and guide guests to their seats with a positive and can‑do attitude.
• Facilitate and manage guest reservations by interpreting seats‑sold reports, evaluating and resolving issues related to overcrowding, ticket discrepancies, seat locations, etc.
• Perform functions to “open” premium dining space prior to gates, including turning on TVs, adjusting track audio, turning on lights, remaining in room until the last guest has left, and ensuring all “close” functions.
• Create custom room diagrams for events, review daily racing reports, and share information with Event Operations, Levy and other service providers.
• Assist with tickets, parking and entry directions and help guests with special requests.
• Assist and facilitate events booked by the group, premium or special events sales teams.
• Direct guests to key areas of the facility and local sites of interest.
• Educate guests on track promotions, basics of wagering, and other race‑day information relevant to their experience.
• Own all problems that guests may have, taking every measure to resolve them with appropriate follow‑up.
• Ensure courteous, professional, sincere, and responsive communications with all guests, including dress‑code violations, missing tickets, incorrect seating, etc.
• Understand key stakeholders within Ticket Sales, Event Operations, Facilities and Levy for effective communication and escalation of customer service issues.
• Behave in an exemplary manner at all times, projecting a professional bearing and not allowing personal issues to interfere with an impressive guest experience.
• Maintain an open line of professional communication with guests and all service contractors involved in servicing the dining room (Levy Restaurants, United Tote, Housekeeping, Ticketing, etc.).
• Assist the Horsemen’s Relations Assistant on Stakes Race Days with seating as needed.
• Use consistent and proper telephone etiquette, answer the phone within 2 rings, use guests’ names, check voicemails and conduct callbacks.
• Report maintenance problems and ensure each is resolved in a timely manner.
• Maintain a stock of necessary race‑day items: racing programs, pencils, coat storage and hangers, guest identification, tip sheets, business cards, etc.
• Perform other related duties as assigned.

• Excellent customer service skills with ability to address challenging situations effectively.
• Proficient in Microsoft Office applications:
  Outlook, Microsoft…