Spa Concierge at Luxury Spa in Louisville

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

#1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500

Part-Time / Full-Time

Woodhouse Spa is searching for spa professionals! We are excited to bring Woodhouse Spa to Louisville, KY and need you!
Ready to make a difference and be an important part of our Team?

At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.

• Open or close the spa depending on your shift schedule.
• Check‑in each guest for their service and assist at check‑out after their service has concluded.
• Answer our multi‑line phone system – schedule services for guests using our MEEVO software system.
• Retail products and Series.
• Confirm appointments and help prepare therapists for service day.
• Pre‑book our guests at check‑out for future services.
• Provide amenities to guests when needed.
• Provide 5 Star Customer Service.
• Ensure Sanitation Standards are met and exceeded in Spa.

• Health Benefits to include:
  Health Insurance, Dental & Vision for Full Time Employees
• 401K with 100% on first 4% Employer Match – ALL Employees
• Competitive hourly wage.
• Paid Vacation – ALL Employees
• Free Parking
• A fast‑paced, team‑oriented environment.
• Being an expert on all Woodhouse Signature Services and MEEVO System software.
• Continuous customer service and retail product training.
• Opportunities to grow in our Company and the spa industry.
• Generous discounts and opportunities to enjoy services and products.

• If applying as an Esthetician or Massage Therapist please contact the spa directly, and do not apply through this channel.
• 1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
• Experience using a scheduling spa software is preferred.
• Ability to work weekends – 1 Weekend day shift required of all Employees.
• Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards.
• Possess strong professional communication and excellent customer service skills.
• Must be able to multi‑task in a fast paced environment.
• Must have the ability to stand for long lengths of time.
• Positive attitude is required.

Woodhouse Spa is an Equal Opportunity Employer and is a drug‑free and smoke‑free workplace.