Customer Service Rep; E. Broadway
Job in
Louisville, Jefferson County, Kentucky, 40202, USA
Listed on 2026-02-28
Listing for:
Domino's Pizza
Apprenticeship/Internship
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, English Customer Service
Job Description & How to Apply Below
Company Description
We are M Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.
* Answer incoming customer calls, emails, and chat messages promptly and professionally
* Resolve customer inquiries, complaints, and issues with patience and a positive attitude
* Process orders, refunds, and exchanges accurately and efficiently
* Maintain up-to-date knowledge of products, services, and company policies
* Collaborate with other departments to ensure customer satisfaction
* Document customer interactions and update account information in our customer service software
* Identify and escalate complex issues to appropriate team members or supervisors
* Provide personalized solutions to meet individual customer needs
* Contribute to a supportive team environment and assist colleagues when needed
Qualifications
* Excellent verbal and written communication skills
* Strong problem-solving abilities and attention to detail
* Active listening skills and the ability to empathize with customers
* Patience and the ability to remain calm in challenging situations
* Efficient time management and multitasking capabilities
* Proficiency in basic computer skills and customer service software
* High school diploma or equivalent
* Previous customer service experience preferred
* Customer service certifications are a plus
* Ability to work in a fast-paced, dynamic environment
* Team player with a positive attitude and willingness to learn
Additional Information
BENEFITS
* Flexible Hours
* Competitive wages
* Employee discount on all food items
* Advancement opportunities
* Paid Training
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
* Offered Health, Dental & Vision Insurance after 60 days of employment
* Voluntary accident coverage/Critical illness coverage
* Flexible Spending Accounts
* Ability to contribute to a 401(k)
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